Trying to set up work email but authenticator is asking for codes before i even set up the account

Question

When you try add an work account it is asking for a verification code to set up, it give option to scan qr code but from where I have no idea where these codes and qr codes are supposed to come from

Answer 1

https://mysignins.microsoft.com/security-info

1. Go to Security & Privacy page > choose Additional security verification > Update my phone numbers used for account security.
2. After that it will open a new window.
3. Choose Set up Authenticator app and it will open a pop-up box with QR code so that you can configure the app on your new device.

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Answer 2

Sounds like cart before the horse. Do not try to pre-add the account to authenticator. It will never work like that. You can follow along here exactly.
https://support.microsoft.com/en-us/account-billing/add-your-work-or-school-account-to-the-microsoft-authenticator-app-43a73ab5-b4e8-446d-9e54-2a4cb8e4e93c

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Answer 3

Ok well it sounds like something failed with the Temporary Access Pass
https://learn.microsoft.com/en-us/azure/active-directory/authentication/howto-authentication-temporary-access-pass#use-a-temporary-access-pass

so I think an admin will may to resend it. You can sign in here to see if it's still there
https://aka.ms/mysecurityinfo

Also, may need to remove the account from phone before next attempt.

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Answer 4

Sounds good, try the link here to see if the TAP is still there
https://aka.ms/mysecurityinfo

and if so follow along here.
https://learn.microsoft.com/en-us/azure/active-directory/authentication/howto-authentication-temporary-access-pass#use-a-temporary-access-pass

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Answer 5

Ok, well something sounds amiss here. Steps should be

1. sign on here https://aka.ms/mysecurityinfo
2. find and click the TAP
3. when the QR code shows then
4. on authenticator app click + sign
5. choose work of school account
6. selection option to Scan a QR code
7. done

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