Azure - Can't change User-level credentials deployement

karngenie 21

Hello,
I am trying to change the password of our deployment account, it is very old, but it is impossible, I have this error whatever the method.

The publishing username has to be globally unique, and the name you provided has already been taken by another Azure customer. Please type in a different name.

I therefore tried via the portal via "Deployment center/ FTPS credentials" and also via Azure CLI : az webapp deployment user set --user-name "xxxxxx" --password "xxxxx" (I can, however, create a new one with no problem.)

but on the other hand I can always use the login to connect to the FTPS, but I can't find it anywhere on azure

Any idea ?

Thank

karngenie 21 Reputation points

2022-12-30T14:46:04.12+00:00
I looked with resource explorer and everything is null:

{ "id": null, "name": "web", "type": "Microsoft.Web/publishingUsers/web", "properties": { "name": null, "publishingUserName": null, "publishingPassword": null, "publishingPasswordHash": null, "publishingPasswordHashSalt": null, "metadata": null, "isDeleted": false, "scmUri": null } }

It's like this account is a ghost

--UPDATE--
if I redo an account creation, I have two accounts (the new and the old one which is not visible anywhere) which allows me to have access to the ftp which normally according to the documentation is impossible, nobody any idea how to reset all this? Can anyone from Azure look at this?
VenkateshDodda-MSFT 18,281 Reputation points Microsoft Employee

2023-01-02T10:51:37.75+00:00

@karngenie Thank you for reaching out to Microsoft Q&A, apologize for any inconvenience caused on this.

Based on the shared information I have understood that you are trying to create a new set of user-level credentials for your webapp (using az webapp deployment user set cmdlet) and accessing the webapp from FTP

To reproduce this behavior, I have created a new user-level credentials to my webapp using the same az webapp deployment user set cmdlet and I am able to see & login to web app through FTP with the newly created username and not able to see the password either from the portal or from the resource explorer.

Looking at this documentation it is clearly mentioned that you user-scope deployment password will not be shown in portal or anywhere if you forget you need to reset it.
You can reset the entire username and password using Reset option under Deployment center as shown below

Feel free to reach back to me if you have any further queries on this.
karngenie 21 Reputation points

2023-01-03T08:24:02.457+00:00
Hello,

thank for you reply.

My problem is that i can't change or reset the password of our old account.

I can create a new one (and I therefore have two functional accounts) which I can then reset without problem but impossible to change the old one which still works and still allows you to connect to the FTPS

The publishing username has to be globally unique, and the name you provided has already been taken by another Azure customer. Please type in a different name.

Normally according to the documentation it is impossible to have two accounts
VenkateshDodda-MSFT 18,281 Reputation points Microsoft Employee

2023-01-04T09:15:37.907+00:00
@karngenie Thanks for your response apologize for the delay in my response. could you please help us more insights on this.

From where you are getting the above shared earlier response.

Which method you are using to reset the password of the user-scope credentials either using CLI or through portal.

Can you help us with the correlation ID or operation Id when you try to reset the password which got failed and also with the username you are trying as well.

In you earlier response you have mentioned "Normally according to the documentation it is impossible to have two accounts" --> could you help us with the documentation that you are referring to
karngenie 21 Reputation points

2023-01-04T10:51:44.637+00:00

hello
for .1 and .2 i have this error when i use the cloud shell :

or when i want set like this with the portal :

for 3. I don't know where to find the correlation ID, do you want my subscription ID in private?

for 4. I refer to this documentation https://learn.microsoft.com/en-us/azure/app-service/deploy-configure-credentials?tabs=cli But maybe I'm wrong

Thank

Accepted answer

VenkateshDodda-MSFT 18,281 Reputation points Microsoft Employee

2023-01-05T08:49:50.047+00:00
@karngenie Thanks for your response and sharing more details on this.

As mentioned in the error message --user-name property in az webapp deployment set cmdlet should be unique across the all the regions .

Can you try running the cmdlet az webapp deployment user show cmdlet and check whether this particular user is exists in your subscription or not. If this particular user is present in your subscription then you will be able to reset the password of that account.

If you are having multiple subscription I would suggest you to run this az webapp deployment user show cmdlet in all those accounts and check under which subscription/Azure account does this user is present.

If this particular user is not present in any of your subscription since username should be unique this user name might be used by some other customer.
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karngenie 21 Reputation points

2023-01-06T11:12:13.96+00:00

Hello,

I found the problem, indeed, this account was on our old azure account before we migrated with our service provider, it seems that it was not migrated with.

So it's solved, thank you!

VenkateshDodda-MSFT 18,281 Reputation points Microsoft Employee

2023-01-09T04:23:09.517+00:00

@karngenie Thanks for your response and glad to know that you were able to find the root cause of the issue. I have converted my comment as an Answer feel please to Accept as an Answer so it can help community members facing similar issue
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Azure - Can't change User-level credentials deployement

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