cannot set OOO in outlook 2016

Question

cannot set OOO in outlook 2016

POJ 66

hello i have on prem exchange with outlook 2016
i have few user i cannot set the ooo from outlook but work in OWA
i tries repair . redo the profile etc...
no effect
Thanks

POJ 66 Reputation points

2022-12-30T20:40:02.953+00:00
also here the result of the auto discovery

You have created a service.

To test this service, you will need to create a client and use it to call the service. You can do this using the svcutil.exe tool from the command line with the following syntax:

svcutil.exe https://didius.ibexpharma.com:444/EWS/Services.wsdl
This will generate a configuration file and a code file that contains the client class. Add the two files to your client application and use the generated client class to call the Service. For example:

C#

class Test
{
static void Main()
{
HelloClient client = new HelloClient();

// Use the 'client' variable to call operations on the service. // Always close the client. client.Close(); }

}

Visual Basic

Class Test
Shared Sub Main()
Dim client As HelloClient = New HelloClient()
' Use the 'client' variable to call operations on the service.

' Always close the client. client.Close() End Sub

End Class

POJ 66 Reputation points

2022-12-30T20:40:02.953+00:00

also here the result of the auto discovery

You have created a service.

To test this service, you will need to create a client and use it to call the service. You can do this using the svcutil.exe tool from the command line with the following syntax:

svcutil.exe https://didius.ibexpharma.com:444/EWS/Services.wsdl
This will generate a configuration file and a code file that contains the client class. Add the two files to your client application and use the generated client class to call the Service. For example:

C#

class Test
{
static void Main()
{
HelloClient client = new HelloClient();

// Use the 'client' variable to call operations on the service. // Always close the client. client.Close(); }

}

Visual Basic

Class Test
Shared Sub Main()
Dim client As HelloClient = New HelloClient()
' Use the 'client' variable to call operations on the service.

' Always close the client. client.Close() End Sub

End Class

Answer 1

Yuki Sun-MSFT 24,841

Hi @POJ ,

have few user i cannot set the ooo from outlook but work in OWA

Is there any error message when this occurs?
By "few user", do you mean only some of your users are affected, right? If this is true, in order to eliminate whether it's an issue with particular clients, I'd suggest trying to configure a problematic user's account on a normal user's Outlook client and see if OOF can be set properly there.

Should the issue persist for these users, could you use Test E-mail Autoconfiguration tool to check if any clues can be found?

While the user in question's Outlook is running, click the CTRL key and then right-click the Outlook icon in the system tray, select “Test Email Autoconfiguration”.
Confirm that the user's email address is in the address field, uncheck “Use Guessmart” and “secure Guessmart authentication” boxes. Then click the “Test” button.
Once it runs, check the Log tab and Results tab.

Additionally, in case it's an issue with particular mailbox database, I'd also recommend trying to move one of the problematic user's mailbox to a different mailbox database and check the result.

If the answer is helpful, please click "Accept Answer" and kindly upvote it. If you have extra questions about this answer, please click "Comment".
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POJ 66 Reputation points

2023-01-02T12:35:33.303+00:00

hello it work without issue in OWA
i already give the log of the auto discover
no issue found i think
what do you mean by : problematic user's account on a normal user's Outlook client and see if OOF can be set properly there.
we are on exchange on prem
regards
POJ 66 Reputation points

2023-01-02T13:38:20.8+00:00

i also try so far to do a repair online of office even a quick repair
no effect

i try to use this reg :
To correct this, add the following Registry value:

Key: HKEY_CURRENT_USER\Software\Microsoft\Office\<version>\Outlook\Security
Value name: WinhttpAuth
Value type: REG_DWORD
Value: 1

no impact also

i'm sure it was working before for some but i upgrade users to office 2021 LTSC some are working fine some other no.

not sure it's related to the upgrade i was the first one that upgrade to Office 2021 and mine is working
thanks
POJ 66 Reputation points

2023-01-02T15:13:20.81+00:00

i check some other user and it's working
but some other no very strange behavior
Yuki Sun-MSFT 24,841 Reputation points

2023-01-03T07:35:18.407+00:00

Hi @POJ ,

what do you mean by : problematic user's account on a normal user's Outlook client and see if OOF can be set properly there.

By this, I was intended to narrow down if it's a problem on specific Outlook desktop clients, rather than an issue with the users' accounts.

Let's say user1 has no issue configuring automatic replies in his Outlook, while user2 has the issue. If possible, you can test by adding user2's email account to user1's Outlook application. If user2 can set Automatic reply ("OOO" or "OOF") in user1's Outlook client, we can infer that it could be a problem with user2's Outlook client. If user2 still cannot set automatic replies even in user1's Outlook, then it's likely to be an issue with user2's email account, so we can stop troubleshooting from the Outlook application side. Hope this explanation can make sense.

Besides, as mentioned earlier, is there any error message when the issue occurs? If yes, do you mind sharing the errors after removing all personal information so that we can try doing further research on this?
POJ 66 Reputation points

2023-01-03T12:23:09.773+00:00

hello
i get this from outlook client :

Your automatic reply settings cannot be displayed, because the server is currently unavailable. Try again later.
Thanks
POJ 66 Reputation points

2023-01-03T14:53:46.86+00:00

i will try to add a user that have issue with the OOO on is machine maybe on my pc that have no issue.
maybe it will help
POJ 66 Reputation points

2023-01-04T12:22:52.227+00:00

also should i add the account or create a new profile ?
Thanks
Yuki Sun-MSFT 24,841 Reputation points

2023-01-05T01:00:52.217+00:00

@POJ ,

also should i add the account or create a new profile ?

Either is ok. Personally, I'd choose creating a new profile for testing purpose.
POJ 66 Reputation points

2023-01-05T13:26:15.443+00:00

ok
i will do that
ty
POJ 66 Reputation points

2023-01-05T19:46:06.77+00:00

hello
i said office 2016 but it was office 2021 ltsc
but anyway i create a profile with a user that is was not able to set OOO on is machine
on my pc and i was able to open OOO :-(

So the issue is application
regards
Yuki Sun-MSFT 24,841 Reputation points

2023-01-06T08:38:35.087+00:00

Hi @POJ ,

but anyway i create a profile with a user that is was not able to set OOO on is machine
on my pc and i was able to open OOO :-(

So the issue is application

Could you have a look at the detailed version information of Outlook on both your pc and the problematic user's pc to see if there's any difference? To view the build number, go to File > Office Account > About Outlook.
Yuki Sun-MSFT 24,841 Reputation points

2023-01-09T08:36:21.8+00:00
Hi @POJ ,

Yes, it's really weird.

Have you had a chance to try starting Outlook in safe mode and check if it works? If not, please use the steps below and see the result:

Close Outlook.

Press Windows + R, type "outlook /safe".

Press Enter.
Yuki Sun-MSFT 24,841 Reputation points

2023-01-10T08:44:18.777+00:00

Hi @POJ ,

How about performing an online repair and check how it goes?

By the way, when doing the test by adding an affected user's account on your pc, did you make sure both you and the user's own pc are in the same network environment?
POJ 66 Reputation points

2023-01-11T05:30:46.6366667+00:00

hello
my version is:

i will get the version of affected user but its the same installer that i use
thanks
POJ 66 Reputation points

2023-01-11T05:31:01.9233333+00:00

the affected user have the same version as me
weird that i went to gather the version and i was able to open OOO now
:-(
POJ 66 Reputation points

2023-01-11T05:31:16.3666667+00:00

well i have another user that have the same issue and same version also
he cannot open OOO
weird
POJ 66 Reputation points

2023-01-11T05:32:16.64+00:00

hello in
safe mode no change
i still can't open the OOO
i have few users that have this issue
i know they can do it in web access but they don't have this habit since it was working before
Thanks
POJ 66 Reputation points

2023-01-11T05:34:28.33+00:00

i try a repair of office quick
no impact at all
Yuki Sun-MSFT 24,841 Reputation points

2023-01-11T06:56:17.9866667+00:00

i can try a online repair but is it going to reset something in the account ?

No. Nothing in the account or the profile would be affected by an online repair. Actually, the Outlook profile or account won't be reset even if you reinstall the Office applications.
POJ 66 Reputation points

2023-01-23T01:03:36.0733333+00:00

ok i will try that

ty
POJ 66 Reputation points

2023-01-23T01:04:21.0266667+00:00

hello i did a online repair

no effect i still cannot set the OOO from outlook

thanks
POJ 66 Reputation points

2023-01-23T07:50:09.0533333+00:00

hello yes we are on the same network , i can try a online repair but is it going to reset something in the account ?

regards

Answer 2

POJ 66

i did an upgarde from office 2019 to office 2021 to a user

i uninstall office 2019 install office 2021 i was able to set the out of office

i reboot the pc and then OOO stop working

any idea what cause that ?

Answer 3

Yuki Sun-MSFT 24,841

Hi @POJ,

i reboot the pc and then OOO stop working

I'd suggest trying to performing a Windows clean boot which may help isolate the cause of a problem:
How to perform a clean boot in Windows

By the way, what's the version of your Exchange server? Please go to Exchange Admin Center > Severs > Certificates, make sure the "Microsoft Exchange Server Auth Certificate" is valid, as I've seen issues that random users cannot set up OOF in Outlook clients due to an expired "Microsoft Exchange Server Auth Certificate".

POJ 66 Reputation points

2023-01-24T07:55:34.7833333+00:00

hello

i check and the certificate is valid so it's not that

:-(

Thanks

Answer 4

hello

now its exchange 2016 but soon we will move user to 2019

also when you say random you mean some its working some other no ?

i happen to one i use the MFCMAPI to go see the setting and after it work or i re did the profile and it work also

but for some other no go

Thanks

Answer 5

Yuki Sun-MSFT 24,841

also when you say random you mean some its working some other no ?

Yes. But as you mentioned, seems like it's not the certificate because it's still valid.

Any luck in Windows clean boot?

cannot set OOO in outlook 2016

5 answers

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