Problem with Outlook 2019 to Windows 11

Question

Hello,

I have several computers at different customers who have a problem.
On Outlook they have the "not implemented" window when they want to send or receive mail

]

Here is an example of two different clients:

First computer:

• Windows 11 21h2
• Standard Office 2019
• 3 gmail mailboxes on outlook
• Can neither receive nor send since 16/12/2022

Second computer:

• Windows 11 22h2
• Office 2019 Standard
• 1 Exchange Online Plan 1 mailbox
• Can receive but cannot send since 12/28/2022

On the information tab of outlook, I have this:

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None of the buttons in the information tab work.
With Office 2019 Pro Plus I have the same issues.

I followed this: https://www.stellarinfo.com/blog/en/correcting-the-error-not-implemented-in-microsoft-outlook-on-windows/

On Outlook:

• No additional installation
• outlook.exe /safe does not work => Error message that it cannot start
• I redid a new profile => Same problem
• Quick Repair does nothing
• Online repair => Error code 30015-23(5) and the office is no longer present on the computer.
• I uninstalled with the SetupProd_OffScrub then reinstalled office 2019
• Error code during reinstallation: 30016-22
• Of course, I restarted the station each time I did a manipulation.
• Even with the error code, the office suite reappears in the programs and Word, Excel, ... works except the outlook.
• When I run an Office update, it tells me it's up to date.
• On the workstation in Windows 11 22H2, everything is up to date (Bios, hardware drivers)

I do not know what to do. I have the impression that Office 2019 in volume with Windows 11 are dropping more and more because I have had several customers since mid-December who have this problem. And nothing to do with Outlook profiles I think because they are all different on computers.

In the meantime, I put a standard office 2016 on a workstation to unlock the client, it works well.

Help me please.
Happy new year !

Answer 1

Hi @Thomas DELAY ,

Glad to hear this issue has been resolved!
Thanks for the sharing.

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However, due to a recent update in forum policy, the question author now is not able to accept their own answers.

So I have written a brief summary of the solution this issue. Please feel free to accept it as the answer, which would benefit others who also has similar issues in forum.

Issue:
On Outlook they have the "not implemented" window when they want to send or receive mail

Solution:
OP searched the Regedit and found that the "ClickToRun" folder in Computer\HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Office had no permission rights. And then OP removed it and was able to reinstall Office 2019 without problem.

Answer 2

Hello,

I found the solution.
When I tried to uninstall Office 2019, it gave me an error message "We can't uninstall Office because we are missing access rights".

I searched the Regedit and found that the "ClickToRun" folder in Computer\HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Office had no permission rights.

I removed it and was able to reinstall Office 2019 without problem.

Best regards

Answer 3

Hi,

No problem. I don't see the new forum policy, sorry.
I will know for next time.
Your answer suits me very well :-)

Hope it can help someone else.

Answer 4

I had the same problem and thanks for your support.