Cannot open excel file from Office.com

Question

Hi,

I cannot open the file which is saved online. Suddenly while working the file says uploading and then the error cannot update the file to drive. and when i try to open from Office.com, it shows the below message.

Our services aren't available right now
We're working to restore all services as soon as possible. Please check back soon.

Ref A: 93C7909A036B4331A2614C741E1F0C7D Ref B: DXB30EDGE0116 Ref C: 2023-01-02T08:36:37Z

please help me out.

Answer 1

Hi @Naved ,
Please try the following suggestions:
First of all, make sure that there is no problem with your network connection, please do not open the proxy server or firewall.
To check if it is a temporary issue, I suggest you change a browser or clear browser cache via Tools>Safety>Deleting browser history, wait some time and test again to see the result.
You can try to change the browser or use the official Microsoft browser, and try to use the privacy mode to see if the problem still exists. If the issue still persists, I suggest you can create a service request with Microsoft, experts there will help you check this issue based on the logs which is not available on user's end.

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