Microsoft Authenticator two-step verification problem

Giorgi Japaridze 1 Reputation point
2023-01-02T10:44:46.947+00:00

I'm using the Microsoft Business package. I'm managing the admin panel. I had Two-step verification turned on and had only activated the Microsoft Authenticator approval sign-in option. I bought a new phone and when I try to add a new user in the newly downloaded Microsoft Authenticator app, it is asking for approval from the same Microsoft Authenticator app.
Please, Help!

Microsoft Authenticator
Microsoft Authenticator
A Microsoft app for iOS and Android devices that enables authentication with two-factor verification, phone sign-in, and code generation.
2,585 questions
SharePoint
SharePoint
A group of Microsoft Products and technologies used for sharing and managing content, knowledge, and applications.
6,014 questions
No comments
{count} votes

1 answer

Sort by: Most helpful
  1. Dave Patrick 329.4K Reputation points Microsoft MVP
    2023-01-02T13:35:38.26+00:00

    You can restore from backup (assuming there was one) but make sure no accounts have been added to the newly install app. Then sign on with recovery account to do the restore.

    You can recover your account credentials from your cloud account, but you must first make sure that the account you're recovering doesn't exist in the Microsoft Authenticator app. For example, if you're recovering your personal Microsoft account, you must make sure you don't have a personal Microsoft account already set up in the authenticator app. This check is important so we can be sure we're not overwriting or erasing an existing account by mistake.
    https://support.microsoft.com/en-us/account-billing/back-up-and-recover-account-credentials-in-the-authenticator-app-bb939936-7a8d-4e88-bc43-49bc1a700a40

    --please don't forget to upvote and Accept as answer if the reply is helpful--