I need a 6 digit code, not 8 digit

Question

I just switched from an Apple iPhone 11 to Apple iPhone 14 and now the Authenticator is giving me an 8 digit code to use on websites instead of 6. The websites I am trying to log into will only allow the 6 digit code. How can I get it back to 6 digits. I have read some ideas that others have suggested but cannot seem to get any of them to change anything. I currently have passwordless account turned off(though on the page with the 8 digit code it says it is enabled????) and the two step verification is turned off. I REALLY need to be able to use a 6 digit code so any help would be greatly appreciated.

Karen

Answer 1

Hopefully this will help some poor soul out there. In order to solve the problem of Authenticator App showing 8 digits and need 6 digits for login, I had to delete the account from my authenticator app and then re-add it. In order to do this you first have to turn of sync account in the authenticator app. Go into the authenticator app on your iPhone, click on the three bars at the top left and go to settings, scroll down to sync account and Stop Sync and Remove Autofill info.

Then go to authenticator app main page and click the account you want to remove. Click the gear at the top right and then "Remove Account".
Next you need to re-add the account to authenticator. For my MS 360 account I had to go to https://myaccount.microsoft.com/ and log in. Select Security info on the left, then remove the MS Authenticator by clicking the Delete link. Then re-add it by clicking the Add sign-in method at the top of the list. This will take you through the process of creating a QR code you can scan on your phone to re-add the account to Authenticator app.

Hope this helps.

Answer 2

You could try removing the two-factor at site, then + sign to add account, then choose Other Account when re-adding.

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Answer 3

have the Microsoft account that I only use for the purpose

Ok, well that's new info, above you just mentioned "websites I'm trying to logon to". Yes, turn off two -actor on your microsoft account, then remove the account from the device and try setting it up again.

--please don't forget to upvote and Accept as answer if the reply is helpful--