application hang

Question

We frequently get chrome.exe application hang in Azure virtual desktop session host. below is the error message. If anyone can help on this, what cause this issue?

The program chrome.exe version 108.0.5359.125 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Security and Maintenance control panel. Process ID: 47f8 Start Time: 01d91bf7515bc821 Termination Time: 4 Application Path: C:\Program Files\Google\Chrome\Application\chrome.exe Report Id: c6c0738e-68a2-45c1-9af1-0f893938d6f4 Faulting package full name: Faulting package-relative application ID: Hang type: Unknown

Answer 1

Hi,

Can you try running the application in Admin mode and see if it crashes? Do you have any AV or scanner causing the app to freeze and hang On-Access scanner?

Also worth reinstalling the application on one server and check the logs.

Hope this helps.
JS

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Answer 2

Hi Jimmy,
It is hard to repicate the issue as it only happens occasionallly on web application. I asked the user try the web app on Microsft Edge it also happened as well. It looks improved since I updated FSLogix and re-imaged hosts, but it still happenning. We are starting to move users from on-premise Remote desktop connection to Azure virtual desktop. All applications are same, we didn't have this issue on-premise host servers.