Something here could help.
https://trainingsupport.microsoft.com/en-us/tcmct/forum/all/microsoft-certificate-of-achievement/d902b4f8-55bd-4f68-979f-72a4b89587ed
I'd try asking for help with certification renewal in dedicated forums here. (Participate\Ask A Question)
Microsoft Certification/Certifications/Renewal
--please don't forget to upvote
and Accept as answer
if the reply is helpful--