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Powerpoint crashed

Christelle Pitrel 1 Reputation point
2023-01-04T09:26:50.14+00:00

When I try to open PowerPoint I keep on receiving an error message stating that "PowerPoint was unexpectedly closed ; error report will be sent to Apple".
When I click on OK, the window closes but PowerPoint does not launch.
What I have tried so far to fix this issue :

  • close everything, retstart the computer
  • update my iOs
  • update my Office version

None of this has been working. Could you please further assist me?

PowerPoint
PowerPoint
A family of Microsoft presentation graphics products that offer tools for creating presentations and adding graphic effects like multimedia objects and special effects with text.
233 questions
Office Mac
Office Mac
Office: A suite of Microsoft productivity software that supports common business tasks, including word processing, email, presentations, and data management and analysis.Mac: A family of Apple personal computers that run the macOS operating system.
474 questions

2 answers

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  1. John Korchok 5,121 Reputation points
    2023-01-04T16:37:24.257+00:00

    "- update my iOS" Are you running PowerPoint on an iPad or iPhone? Those devices use iOS. If so, try deleting the apps, then reinstalling from the Apple App Store.

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  2. Emi Zhang-MSFT 22,716 Reputation points Microsoft Vendor
    2023-01-05T09:16:46.217+00:00

    Hi @Christelle Pitrel ,
    Based on your description, I suggest you post this issue to Office for iPhone/iPad forum:

    https://answers.microsoft.com/en-us/msoffice/forum/msoffice_powerpoint-msoffice_unknown-mso_OPiOS

    The reason why we recommend posting appropriately is you will get the most qualified pool of respondents, and other partners who read the forums regularly can either share their knowledge or learn from your interaction with us. Thank you for your understanding.

    If the response is helpful, please click "Accept Answer" and upvote it.
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