available for enrolled assignment not working

Question

Have set up Personal Android Enterprise Work Profile and Set up 1. Required Assignment and 2. Available for Enrolled Assignments for variety of MS 365 Apps.

In both cases the Assignment is All Users.

On enrollment of Android Phone via Company Portal, the Require Assignment Apps have successfully installed, but the Available for Enrolled Apps refuse to show up in the Work Profile Play Store App.

I can confirm that I have linked Intune to my designated Google Account for Managed Apps.

Any ideas on how to move forward?

PS I have successfully got it to move the Apps into the Play Store a couple of days ago, I then reset my Android Phone and enrollment again and am now getting the issue above.

Answer 1

@Anonymous Thanks for posting in our Q&A.

For Available for enrolled devices, the app is only displayed as available if the user logged into the Company Portal is the primary user who enrolled the device and the app is applicable to the device.

To clarify this issue, we appreciate your help to collect some information:

1. Please make sure that company portal's logged user is the device's primary user.
2. The logged user has an intune license.

If there is anything update, feel free to let us know.

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Answer 2

@Lu Dai-MSFT-0289

1. Confirm company portals logged user is the devices primary user. See attachment Point 1.png
2. Confirm logged User has a Microsoft 365 Business Premium Licence.

Answer 3

@Lu Dai-MSFT

1. Device Assignment Status of WiFi Configuration is set to Pending.
2. Device itself is showing up as compliant Intune itself.
3. Have synched it multiple times over the last 3 days same result, NO available for enrolled Apps in Play Store within Company Portal or via Get Apps.
4. Device Install Status for Excel App one of the expected Apps in available for enrolled comes back as no results.

Tricky!

Answer 4

@Lu Dai-MSFT
Think I've sorted it out.

One of the assignments for the Apps in the Available for Enrolled Section was set to WLP BYOD Android Device Group rather than All Users.

After I changed it the Apps provisioned into the Android Work Profile in the Play Store straight away.

Is there a reason for this? It works but I want to know why? Why would an Excel App set to a dynamic device group for Personal Androids Devices cause this issue.

Answer 5

Many thanks for the support.