roblox crash

Question

Hi, so I was playing roblox normally, and the next day I try to open it, it just crashes and never opens. How do I fix this? I also looked at the event viewer and copied this:

Faulting application name: Windows10Universal.exe, version: 0.0.0.0, time stamp: 0x610594d1
Faulting module name: Windows.UI.Xaml.dll, version: 10.0.18362.1556, time stamp: 0x81598070
Exception code: 0xc000027b
Fault offset: 0x0086b8c4
Faulting process id: 0x2640
Faulting application start time: 0x01d920b14b968af6
Faulting application path: C:\Program Files\WindowsApps\ROBLOXCORPORATION.ROBLOX_2.555.874.0_x86__55nm5eh3cm0pr\Windows10Universal.exe
Faulting module path: C:\Windows\System32\Windows.UI.Xaml.dll
Report Id: b782c525-40f6-4ae0-bef3-c22025982250
Faulting package full name: ROBLOXCORPORATION.ROBLOX_2.555.874.0_x86__55nm5eh3cm0pr
Faulting package-relative application ID: App

Can someone help me with this? By the way, My system complies with the requirements so I don't know the cause of this.

Answer 1

Hi @Nathaniel Balce

From another post:

Windows10Universal.exe is the name of the executable for the Microsoft Store version of Roblox. RobloxPlayerBeta.exe is the name of the executable for the normal desktop version of Roblox downloaded from the website.

Cited from https://gaming.stackexchange.com/questions/390234/robloxplayerbeta-vs-windows10universal

1) You can try re-installing Roblox and re-installing it via Microsoft Store

2) You can reach out to Roblox Support via https://www.roblox.com/support (this is an Azure Community Support forum and Roblox is not supported).

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If this is helpful please accept answer.

Answer 2

we have done many thing line resetting app and reinstalling it or even reinstall Microsoft store, but nothing get better, even SFC /scannow.. we need serious solution for this, once Microsoft get involved with anything it get worse