Authenticator App Loop of death

Question

Does anyone have a surefire link or method to resetup logins in the Microsoft Authenticator app? It seems every link or method I have tried wants you to Approve a Sign In Request first before continuing.

So I had Authenticator app working fine till my phone was stolen. When trying to add back my couple of authenticator logins, it asks for me to 'Approve the Sign In Request' tor app approval, which is hard because im trying to set it up!!!!!

is there a URL that I can visit, login, and resetup my authenticator app on my phone without having to approve a sign in request?

Thankyou for your brainpower

Answer 1

You can restore from backup (assuming there was one) but make sure no accounts have been added to the newly install app. Then sign on with recovery account to do the restore.

You can recover your account credentials from your cloud account, but you must first make sure that the account you're recovering doesn't exist in the Microsoft Authenticator app. For example, if you're recovering your personal Microsoft account, you must make sure you don't have a personal Microsoft account already set up in the authenticator app. This check is important so we can be sure we're not overwriting or erasing an existing account by mistake.
https://support.microsoft.com/en-us/account-billing/back-up-and-recover-account-credentials-in-the-authenticator-app-bb939936-7a8d-4e88-bc43-49bc1a700a40

--please don't forget to upvote and Accept as answer if the reply is helpful--

Answer 2

No Backup Sorry Patrick! I was a little scornful of the user when I found this out ha ha

I was looking for a way of putting in a recovery email address or phone number or similar so they can get a code to 'reset' the authenticator. Do you know if there is a way to do that?

Wow appreciate the security of this but geeze it is tough to support!

Answer 3

Sorry, there's no such thing. The authenticator is nothing more than a code generator. The two-factor is only turned on or off at the service provider. So you'll need to work with the service provider's account recovery methods. If this happens to be a work or school microsoft account then you could have the account admins reset it for you.

--please don't forget to upvote and Accept as answer if the reply is helpful--

Answer 4

OK doesnt seem this is fixable. Bummmer! Off to Google authenticator I go