Unable to recover accounts on Authenticator app

Jonathan Gutierrez 21 Reputation points
2023-01-06T05:07:42.387+00:00

Hello there! I got a new iPhone this Xmas and sold my old iPhone, for this reason I don’t have it any more and obviously I deleted all settings before selling it, but now I’m unable to access my crypto accounts because I have them in my Authenticator App. I can access my MS account however I’m not being able to recover the information from the app I had on my old iPhone! I have the same iCloud ID and I’m logged in on my new phone but is not pulling the back up.. it says theirs is none.. What can I do?? Help!! I can’t access my crypto!!!

Microsoft Authenticator
Microsoft Authenticator
A Microsoft app for iOS and Android devices that enables authentication with two-factor verification, phone sign-in, and code generation.
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  1. Dillon Silzer 54,466 Reputation points
    2023-01-06T05:28:19.637+00:00

    Hi @Jonathan Gutierrez

    1) Check over the documentation below for backing up and recovering account:

    Back up and recover account credentials in the Authenticator app

    https://support.microsoft.com/en-us/account-billing/back-up-and-recover-account-credentials-in-the-authenticator-app-bb939936-7a8d-4e88-bc43-49bc1a700a40

    2) If you cannot recover your Authenticator you will need to reach out to the Crypto Exchange platforms support to get into your account.

    If this is helpful please accept answer.

    1 person found this answer helpful.

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