question

EricB-4866 avatar image
0 Votes"
EricB-4866 asked Jeanne-5151 answered

Teams Calendar External Meeting Invites Not Working

When a user attempts to join a Teams meeting via the Teams calendar that was sent to them from an external organization it will not connect to the meeting. If the user then tries to connect to the same Team meeting via their Outlook calendar, it works without issue.

Any ideas?

office-teams-windows-itpro
5 |1600 characters needed characters left characters exceeded

Up to 10 attachments (including images) can be used with a maximum of 3.0 MiB each and 30.0 MiB total.

HenningLorang-7706 avatar image
0 Votes"
HenningLorang-7706 answered

You can't invite external users to channel meeting. Try to invite external Users to a normal meeting.

5 |1600 characters needed characters left characters exceeded

Up to 10 attachments (including images) can be used with a maximum of 3.0 MiB each and 30.0 MiB total.

NithinShankar-6258 avatar image
0 Votes"
NithinShankar-6258 answered

Hi @EricB-4866 ,

If external user cannot join means that either your tenant or admin group doesn't allow it or the above reason that @HenningLorang-7706 mentioned. Even if the issue still occurs for normal meeting also than please contact your org. MS Office Admin team ask to allow external user to join meetings.

Teams External Users





Please Accept the answer and vote it, if this solves your issue.

5 |1600 characters needed characters left characters exceeded

Up to 10 attachments (including images) can be used with a maximum of 3.0 MiB each and 30.0 MiB total.

SharonZhao-MSFT avatar image
0 Votes"
SharonZhao-MSFT answered SharonZhao-MSFT commented

@EricB-4866,

Does the meeting information show correctly in Teams calendar?

Could you provide us a screenshot of the error message if has?

In general, external user can join the Teams meeting from Teams calendar normally. As NithinShankar-6258 said, you could check the external access settings.

Besides, you can also try to add the external user as a guest to a team. Then, schedule the meeting again.


If the response is helpful, please click "Accept Answer" and upvote it.

Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.


· 4
5 |1600 characters needed characters left characters exceeded

Up to 10 attachments (including images) can be used with a maximum of 3.0 MiB each and 30.0 MiB total.

I think you are misunderstanding the issue this particular user is experiencing.

The Teams meeting invite is sent from an external user to an internal user. The internal user then attempts to join the meeting via the Teams calendar. They are presented with an error message and it never connects. However, if they connect via the meeting invite on their Outlook calendar, it connects without issue.

For what it's worth, we have both external and guest access enabled, but I do not believe this to be the issue.

I'll provide a screenshot of the Teams calendar entry as well as the error the user receives once I can reproduce the error.

Thanks!

0 Votes 0 ·

@EricB-4866,
How many users have this issue?
Besides, check if the user’s network can work well when this issue happened.


If the response is helpful, please click "Accept Answer" and upvote it.

Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.

0 Votes 0 ·

@EricB-4866,
Do you have any update now?

0 Votes 0 ·
Show more comments
NikolaDjuricin-2045 avatar image
0 Votes"
NikolaDjuricin-2045 answered

Hi I agree with colleagues and I suggest you look at some other type of meeting instead of channel meeting. See details here.


5 |1600 characters needed characters left characters exceeded

Up to 10 attachments (including images) can be used with a maximum of 3.0 MiB each and 30.0 MiB total.

Jeanne-5151 avatar image
0 Votes"
Jeanne-5151 answered

@SharonZhao-MSFT This is definitely still an open issue. @EricB-4866 @NikolaDjuricin-2045

Any teams meeting sent from an person outside your organization to you, cannot be joined from teams or outlook. The only way to join is to open the meeting invite and locate the actual meeting link from inside the meeting invite and click "Click here to join meeting" this will then allow the internal recipient to join the meeting.

Trying to join the meeting through teams clicking the join button from either desktop or web or even join online through outlook will give an error. The latter one trying to access through outlook causes a much worse outcome by hanging your teams session up and it will not resolve via ending in task manager and relaunching teams, until you uninstall the desktop teams app entirely. I have opened a ticket with MS but it continues to be an open issue.

5 |1600 characters needed characters left characters exceeded

Up to 10 attachments (including images) can be used with a maximum of 3.0 MiB each and 30.0 MiB total.