SharePoint Search For Guest User Is Not Working

Question

Hi SP team,

Search function in Sharepoint guest (External User) is not working. Guest B2B users are in Azure AD and part of group. All users which part of the group in Azure AD are not able to search. Did the following steps below. Internal users are able to search and it is working fine.

Check permission
Enable Search and Offline Availability
Inconsistent Search

Any thoughts?

Thanks,
GCE

Answer 1

Hi @Glenn Escarayan ,
My understanding is that you can search for things using Internal users search, and there is no problem with the search function. But using guest users can't search right?
Since we can't reproduce your situation, we need to narrow down the problem and try some things.

1. Can you provide a screenshot of the guest user search, is there an error page?
2. At what level are you searching? library /list/Site/CA?Can you provide a screenshot?
3. If you are searching for a list/library, try to use a larger level of search to see if it is a problem with a single list/library.
   If that doesn't work you can check and provide the ULS logs for troubleshooting.
   Here are steps:
4. Download the ULS Viewer tool to your SharePoint Web front-end server. It’s a tiny Click-and-run application, no installation is required.
5. Open ULS Viewer application. Click on File Menu >> Open From >> File. This opens the default LOGS folder of your SharePoint hive, “C:\Program Files\Common Files\microsoft shared\Web Server Extensions\16\LOGS”.

Thank you for your understanding and support.

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Answer 2

Hi Haoyan,

There is no error message. When I try to run search, its just displaying nothing.

Thanks,
GCE

Answer 3

Hi Haoyan,

Permissions are check for external user but having the same issue still.

Any additional configuration to check

Thanks,

GCE

Answer 4

Hello Jimwei,

We checked the permission and re-add but didnt fix the issue.

Any additional thoughts?

Thanks,

GCE

Answer 5

We had the same issue and we solved it by waiting 24 hours and then the search was workable for guest users.