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black screen and fixing (C) message

Betty Drane 1 Reputation point
2023-01-07T14:43:16.147+00:00

screen was black and unresponsive when I tried to use it in the morning, tried using mouse and several keys to no avail. I shut down the computer by holding the power button and when I restarted it ran a "fixing (C) stage 1 and 2" process. what does this mean and why would it happen out of the blue - I haven't been having any issues

Windows for business | Windows Client for IT Pros | User experience | Other

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  1. S.Sengupta 24,871 Reputation points MVP
    2023-01-08T02:00:39.337+00:00

    Seems it performed Chkdsk.
    After the scanning did it fix the issue?

    If you are able to log into Safe mode, then update graphic card driver.

    See:
    Fixing Black Screen or Blank Screen Problem after Upgrade to Windows 10

  2. Kapil Arya 8,546 Reputation points Volunteer Moderator
    2023-01-09T13:40:33.027+00:00

    Hello,

    See if this fix helps you:

    https://www.kapilarya.com/how-to-stop-fixing-c-stage-1-in-windows-10

    Let us know if this helps!

    Note: Included link in this reply refers to blog post by a trusted Microsoft MVP.

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  3. Limitless Technology 44,776 Reputation points
    2023-01-10T09:32:22.947+00:00

    Hello there,

    Please try to start your PC in safe mode, for the complete guide, please click this link and follow the steps under From a black or blank screen: https://support.microsoft.com/windows/92c27cff-db89-8644-1ce4-b3e5e56fe234

    If you were able to start in safe mode, install all pending updates for your Windows and update drivers as well.

    --If the reply is helpful, please Upvote and Accept it as an answer–

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