One user's teams contact card displays their personal phone number instead of their teams and work phone numbers.

Iniobong Nkanga 2,036

Hello
Please I need your help on this issue.
One user's teams contact card displays their
personal phone number instead of their teams and work phone numbers.
The numbers are correct on 365 admin center, Azure Active Directory and the on premises AD.

Mitchell Bakker 161 Reputation points

2023-01-09T23:27:06.547+00:00

@Iniobong Nkanga ,

So for this user, are all other users in the organization seeing the personal number? Or is only 1 person seeing this?

It could be that someone added the person in their own contact list, or maybe a contact is created in Exchange?
Did you checked the GAL as well?

Kind regards,
Mitchell Bakker
SokiGuo-MSFT 27,891 Reputation points Microsoft Vendor

2023-01-10T09:47:31.783+00:00

Hi

According to your description, this blog explains the problem about contact number mismatches, which you can refer to it.

Note: Microsoft is providing this information as a convenience to you. The sites are not controlled by Microsoft. Microsoft cannot make any representations regarding the quality, safety, or suitability of any software or information found there. Please make sure that you completely understand the risk before retrieving any suggestions from the above link.
SokiGuo-MSFT 27,891 Reputation points Microsoft Vendor

2023-01-16T09:56:44.7166667+00:00

@Iniobong Nkanga ,

Do you have any update?

If you are not the scenario, we will do other troubleshooting.

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One user's teams contact card displays their personal phone number instead of their teams and work phone numbers.

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