Azure MFA SMS text not working.

asked 2023-01-09T18:34:49.357+00:00
SA_South 21 Reputation points

SMS for MFA does not work anymore.

Error Code: 500121
Request Id: 3f070911-1aad-4f35-96b2-f41c44c68200
Correlation Id: 52c43daf-3061-4a59-8440-f4fb6e6467d9
Timestamp: 2023-01-09T18:11:05Z

Azure Active Directory
Azure Active Directory
An Azure enterprise identity service that provides single sign-on and multi-factor authentication.
12,545 questions
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Accepted answer
  1. answered 2023-01-10T23:13:55.467+00:00
    JamesTran-MSFT 26,556 Reputation points Microsoft Employee

    @SA_South Thank you for your post!

    I looked into the Correlation ID and Timestamp that you provided, and it looks like you ran into the below error but were eventually able to authenticate after a push notification was sent to your phone authenticator. 278085-image.png

    If you're still having issues logging in, I'd recommend reaching out to an Admin within your tenant to see if there are any issues with your MFA settings. If you don't have any other users or admins within your tenant and are completely locked out, you can try reaching out to our Global Customer Service team or contacting the Azure Data Protection team for further assistance - (866-807-5850).

    If you have any other questions, please let me know. Thank you for your time and patience throughout this issue.

    Please remember to "Accept Answer" if any answer/reply helped, so that others in the community facing similar issues can easily find the solution.

1 additional answer

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  1. answered 2023-01-09T19:25:29.327+00:00
    lukemurraynz 2,216 Reputation points Microsoft MVP

    We are unable to look at the correlation IDs and requests on this forum; your best bet would be a support case with Microsoft:

    Things to look at:

    Is this happening for one person or multiple people?
    Is the phone number correct etc