Microsoft Authenticator
A Microsoft app for iOS and Android devices that enables authentication with two-factor verification, phone sign-in, and code generation.
6,902 questions
Authenticator: Number Matching with Geolocation scaling issues on smaller iOS devices - Yes button cut off from view
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(131.20000000000002, 52%, 22%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EM%3C/text%3E%3C/svg%3E)
MikeN
31
Reputation points
We are currently piloting Number Matching for Microsoft MFA with the option to show the app name and Geolocation enabled.
We are receiving reports from iPhone users that have "regular" sized screens (i.e. non-MAX models) that the Yes button is cut off from view unless they go in to settings and change the font size from the default size to 5 or 7.
We raised a support case with Microsoft and they advised we should raise the issue with Apple.
We are going to do that, but I am wondering if anyone else has experienced the same thing.
It seems it's going to be a bad experience for end users if they need to go in to iOS settings and make text smaller in order to avoid the yes button getting cut off from view.
Our legal company name is rather long and it takes up two lines which may be part of the issue, but we can't change our company name to anything other than our full legal company name per Microsoft.
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![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(281.6, 17%, 37%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EGM%3C/text%3E%3C/svg%3E)
Givary-MSFT 32,671 Reputation points Microsoft Employee2023-02-03T05:12:32.4066667+00:00 @MikeN Apologies for the delay in responding to this post, let me know if you are looking for assistance on the above mentioned issue.
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![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(275.2, 33%, 36%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ES%3C/text%3E%3C/svg%3E)
Sandra 10 Reputation points2023-02-09T13:24:46.5466667+00:00 We have the same issue where users with iOS devices reports scaling issue when using Accessibility Text is set to Large
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![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(115.19999999999999, 63%, 21%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EHH%3C/text%3E%3C/svg%3E)
Heath Hendrickson 0 Reputation points2023-05-09T12:40:31.71+00:00 Same issue here. It seems that they need some logic to detect the available size and make the dialog either scroll or adjust the button placement to be left/right vs. top/bottom.
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![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(188.79999999999998, 71%, 28%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ECB%3C/text%3E%3C/svg%3E)
Colavito, Brian 5 Reputation points2023-05-22T22:37:33.1233333+00:00 Same here. Note it doesn’t matter if the company name is just one line. Also note the text box is slightly cut off on the bottom
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![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(204.8, 69%, 29%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ELA%3C/text%3E%3C/svg%3E)
Lee Ako 0 Reputation points2023-05-24T17:01:33.7033333+00:00 We have the same issue on our end. The Android app (pictured below) places the Yes button at the top, but the iOS app places the Yes button at the bottom... Why?? The iOS app should have the Yes button at the top for consistency and usability when system font sizes are slightly larger than normal.
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