Issue when installing Office 365 not logging in and showing error (we pay for Business Professional through GoDaddy) Windows 11 Error Code 80090016

Question

Hi,

When we originally installed the O365 apps everything worked great and our OneDrive synced perfectly to our business account. We recently had an issue with login on Windows 11 and now receive errors when trying to open any O365 apps. We are prompted to login and when ew do we either get stock in a login loop or the following error pops up:

I have attempted troubleshooting AD issues from the Microsoft help page but I don't get it. Please help, we are a small business and when we had the integration working, it was seamless.
I can share the command prompt screen for dsregcmd /status.

Answer 1

Did you swap out and hardware on your device?
Clearing the TPM might fix it.
Open the TPM Management Console by pressing the Windows + R keys on the keyboard to open a command prompt.
Type tpm.msc and press Enter .
In the Actions pane on the right, select Clear TPM
Restart device.

Answer 2

Hello there,

Try the following troubleshooting methods to solve the problem.

Note Some of these troubleshooting methods can only be performed by a Microsoft 365 admin.

Reset Microsoft 365 activation state

Remove Office credentials

Check BrokerPlugin process

Clear the Trusted Platform Module (TPM)

Troubleshoot Azure AD hybrid join

Enable Office Protection Policy

Disconnect from and then connect to Azure Active Directory

Enable Memory integrity

Enable or add the device in Azure AD

Update your device’s BIOS

Make sure the TPM is set to Active

Create a new Windows user account

More information here https://learn.microsoft.com/en-us/office/troubleshoot/activation/tpm-malfunctioned

Similar discussion https://answers.microsoft.com/en-us/outlook_com/forum/all/microsoft-office-365-error-code-80090016/dd70630e-6b5a-4b26-a509-b092a2fad240

Hope this resolves your Query !!

--If the reply is helpful, please Upvote and Accept it as an answer--