This browser is no longer supported.
Upgrade to Microsoft Edge to take advantage of the latest features, security updates, and technical support.
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(41.6, 1%, 14%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EAA%3C/text%3E%3C/svg%3E)
Hello everybody,
I deployed exchange 2016 and everything was properly, after 2 years I'm facing with a problem.
Global address list doesn't work properly
1: When I want check (People--> Directory--> All users) it shows your request can't be completed right now. please try again later.
2:When I want to check my Global address list in outlook I see this error " the operation could not be completed because an offline address book is not available. download a copy of the offline address book."
I used Update-GlobalAddressList and I had some error but I fixed it however the problem is not solved.
What Changed? When did this start?
Have you seen this?
https://learn.microsoft.com/en-us/exchange/troubleshoot/setup/owa-your-request-cannot-be-completed
I just upgrade to cu15 and old user doesn't have any problem but new user can't see GAL !
Did you look though that article I posted?
Is there anything in the event logs?
Are all the services running?
test-servicehealth
Get-ServerComponentState -Identity <ServerName>
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(28.799999999999997, 82%, 12%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EEY%3C/text%3E%3C/svg%3E)
Why updatding to CU15 rather than the newest CU? I would start with upgrading to CU18 first.
What's the difference between old and new users?
Are they in same database?
Did you manually create GAL with IsDefaultGlobalAddressList to true?
If an Answer is helpful, please click "Accept Answer" and upvote it.
Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.
I am writing here to confirm with you how the thing going now?
If you need further help, please provide more detailed information, so that we can give more appropriate suggestions.
If an Answer is helpful, please click "Accept Answer" and upvote it.
Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.