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Bot Handoff integration with teams

Mahesh C M 151 Reputation points
2020-10-03T11:43:39.933+00:00

I am working with bot handoff integration with teams. I have go through some Microsoft samples and seen some solutions.
one Solution is intermediate bot sample integration with teams and other one is using the handoff sdk to initiate the bot handoff and using a third party portal to connect with live agent.
Below are the solutions which i have followed.

  1. https://github.com/microsoft/BotBuilder-Samples/tree/main/experimental/handoff-library/csharp_dotnetcore/samples
    1. https://github.com/tompaana/intermediator-bot-sample

Could someone help me whats the best approach(Microsoft recommended one) to do the bot handoff integration with teams.

Azure AI Bot Service
Azure AI Bot Service
An Azure service that provides an integrated environment for bot development.
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  1. YutongTie-MSFT 47,676 Reputation points
    2020-10-03T15:58:18.9+00:00

    Hello,

    From both my personal experience and Microsoft perspective, I would suggest Microsoft solutions. Firstly, they have better coloration and less compatible problems, then they have more documents and samples for reference. The first sample repo is what I was using, I felt like I can follow it well. Thanks.

    Regards,
    Yutong