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![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(80, 13%, 17%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ESA%3C/text%3E%3C/svg%3E)
Hello everyone,
I am faced with the following error when trying to add customized meeting images under Teams Admin Center > Meetings > Meeting policies :
I have tested the following:
So, I am left with the conclusion that this might be a backend bug on our tenant.
Could anybody confirm or try to replicate this. Maybe it's a general feature outage?
Thank you!
Are you using Microsoft Teams Premium licenses? Microsoft changed it recently and from now on this feature is under the new Microsoft Teams Premium license. More info can be found HERE
Let me know if this answered your question.
Kind Regards, Mitchell Bakker
Hello @Mitchell Bakker ,
Thank you for the response,
Indeed, I do not have the Microsoft Teams Premium licenses. Before acquiring one I thought this page shouldn't display this error to start with. Avoiding a situation where I have the licenses but the issue is independent of that.
I have another two tenants, which don't have the license as well and on first one we don't see any errors however I can see the error on the second one.
Will appreciate any further input.
Thank you, Regards.
I think the error will pop-up if you used custom backgrounds before, and now that a additional license is needed you will get an error message as setting custom meeting backgrounds is grayed out by default when not having a Teams Premium license available in your tenant. In my own tenant, where I didn't configured it yet, I see below:
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(198.4, 10%, 29%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ESM%3C/text%3E%3C/svg%3E)
Hi @Said A
Did you upload an image before the error message appeared?
Does the attempt to clean cache issue still exist? The temporary files stored in your cache or certain extensions might be interfering with the admin center. Clear the cache, turn off all your extensions and try again.
As Mitchell Bakker said, customizing meeting backgrounds requires Teams Premium (preview), which is currently rolling out. Also, before you set up a custom meeting background, check to make sure you have the following items:
For more details about customizing the meeting background, you could refer to this article.
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Hi @Said A
Is there any progress on this issue? Is the following suggestion useful?
If the reply is helpful, please click "Accept Answer" as an answer. It will help others who encounter the same issue and read this thread.
Thank you for your understanding and patience!
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(57.599999999999994, 83%, 15%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EWL%3C/text%3E%3C/svg%3E)
I have exactly the same problem.
I have tried all the steps you suggested without success. No matter what browser I use it ALWAYS comes this error message:
"We can't create your images. Try again. If you continue to have problems, contact [Microsoft customer support](https://learn.microsoft.com/en-US/office365/admin/contact-support-for-business-products?WT.mc_id=TeamsAdminCenterCSH"Opens article in a new tab.")."
Does anyone have a solution for this?
Thanks in advance