Hi,
Thank you for posting your query.
Kindly follow the steps provided below to resolve your issue.
Open SysAidAgent.msi using Orca and click Transform > New Transform.
On the Tables pane, click Property. You should find the same parameters described above.
You should modify at least the ACCOUNT, SERIAL and SERVERURL parameters, and you can also modify the optional parameters in the list below. Note: The following default values are applied, but are displayed as “NULL”. It is not necessary to add in the default values and attempts to add them again can lead to user error.
ALLOWREMOTECONTROL (default value=”-1″)
ALLOWSUBMITSR (default value=”-1″)
CONFIRMRC (default value=”-1″)
ENABLESYSAIDPS (default value=”0″)
FORMATHOTKEY (default value=”F11″)
HOTKEY (default value=”122″)
INTERVAL (default value=”30″)
LOGLEVEL (default value=”0″)
RDSNAME (default value=none)
RDSURL (default value=none)
SUBMITSRSHORTCUT (default value=”SysAid”)
SYSTEMPROXYSETTING (default value=”-1″)
SERVERPROXYADDRESS (default value=none)
SERVERPROXYPORT (default value=none)
SERVERPROXYUSERNAME (default value=none)
SERVERPROXYPASSWORD (default value=none)
ENABLEDVIDEOTICKETE (default value=”-1″)
- Available for versions 18.1.50 and above.
When you finish, click Transform > Generate Transform and save the file as SysAidAgentx86.mst for the 32bit MSI or SysAidAgentx64.mst for the 64bit MSI
Go to this link for your reference and other troubleshooting procedures https://www.sysaid.com/support/msi
Note: This is a non-Microsoft website kindly take precautions before downloading anything.
Do not hesitate to message us if you need further assistance.
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