How to fix the black screen issue in VM connecting through RDP?

Somnath Dey 5 Reputation points
2023-01-11T14:19:12.8+00:00

I have created a Virtual Machine and trying to connect using RDP. However, when I am connecting to the RDP file what I can see is a black screen. Could you please help me with that ?Screenshot (1)

Azure Virtual Machines
Azure Virtual Machines
An Azure service that is used to provision Windows and Linux virtual machines.
8,320 questions
Remote Desktop
Remote Desktop
A Microsoft app that connects remotely to computers and to virtual apps and desktops.
4,706 questions
{count} vote

1 answer

Sort by: Most helpful
  1. Oleksandr Bakun 126 Reputation points
    2023-01-13T22:35:03.88+00:00

    Hello,

    Have you tried to disable Persistent bitmap caching?

    Open Remote Desktop Connection. In the dialog box, click Show Options. Switch to the Experience tab, then uncheck the Persistent bitmap caching option.
    persistent-bitmap-cache


Your answer

Answers can be marked as Accepted Answers by the question author, which helps users to know the answer solved the author's problem.