Microsoft keeps charging me for Developers support which I never subscriped

Question

Microsoft keeps charging me for Developers support which I never subscriped

msabry 20

Azure put me on developer support , never showed my charges in Cost Analysis and sent me bill at end of month. I never subscribed for developer support too. Why I was charged ?

This month again I am charged and I do not know what to do to stop this

People like me will refrain using Azure resources for learning when there are hidden costs not shown. Highly disappointed.

Accepted answer

0 additional answers

Your answer

Answer 1

TP 125.8K Volunteer Moderator

Hi,

Please create a new Billing Support Request in the Azure portal using link below:

https://portal.azure.com/#view/Microsoft_Azure_CostManagement/Menu/~/support/openedBy/AzurePortal

It will look similar to below sample screenshot:

azure new billing support request sample

Enter summary, select Problem type, select Problem subtype, then click Next. After a delay, some potential solutions will be shown. Click Return to support request as shown below:

azure support request solutions page

This will return you to the recommended solution tab. Click Next, as shown below:

azure support request after solutions page

Fill out the information on the Additional details tab making sure your email address/phone are correct, click Next, then finally click Create. At this point your support request will be created and you should receive a Case email from Microsoft Support and will be contacted in near future by support engineer.

If the above information is useful please Accept Answer.

Thanks.

-TP

msabry 20 Reputation points

2023-01-23T13:02:25.3633333+00:00

This gets me some suggestions and nothing more. can you help me reaching out anyone or sending a mail. This is really disappointing and frustrating to continuously get charged on nothing.
TP 125.8K Reputation points Volunteer Moderator

2023-01-23T18:14:17.6033333+00:00

You need to finish creating the support request. I updated my answer above with additional information and screenshots; please take a look at it again. Basically, when it shows you suggestions click Return to support request and finish creating the request. Once you get a support request created someone from support will contact you.
TP 125.8K Reputation points Volunteer Moderator

2023-01-24T14:31:20.5666667+00:00

Hi @msabry Have you had a chance to create the new support request in the Azure portal as I described above?
msabry 20 Reputation points

2023-01-24T14:49:10.35+00:00

Just tried it and it worked, Thank you so much for your support
When do you think I should expect a reply?
TP 125.8K Reputation points Volunteer Moderator

2023-01-24T15:05:55.86+00:00

Hi @msabry I opened case about a month ago and I received my first email from them just under 2 hours after I submitted it. My case was severity C. My guess would be you will receive a first response from someone within 8 business hours. In the automated email you received there should be information/links on severity ratings, expected response times, etc., that you can reference.

If the above was helpful please click Accept Answer. Good luck with your case--hopefully they will stop any future charges and refund you at least a month or similar.
TP 125.8K Reputation points Volunteer Moderator

2023-01-24T15:06:45.64+00:00

Response times: https://azure.microsoft.com/en-us/support/plans/response/

Share via

Microsoft keeps charging me for Developers support which I never subscriped

0 additional answers

Your answer