MFA register process failed

Hong E 0 Reputation points
2023-01-11T16:09:31.72+00:00

When some user try to re-register "Microsoft Authenticator", the user's MFA options already cleaned up", but it keeps redirect to page "Keep your account secure", and shows following information, can some one kindly point out how to fix it?

Screenshot 2023-01-11 at 8.33.33 AM

Azure Active Directory
Azure Active Directory
An Azure enterprise identity service that provides single sign-on and multi-factor authentication.
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  1. Dillon Silzer 33,951 Reputation points
    2023-01-12T03:50:03.7366667+00:00

    Hi Hong,

    This may be occurring because you have your MFA setup to require two additional authentication methods.

    https://support.microsoft.com/en-us/topic/change-how-you-do-additional-verification-956ec8d0-7081-4518-a701-f8414cc20831

    Try going to your Azure Active Directory as Admin:

    Go to Password Reset > Authentication Methods

    User's image

    Check Number of methods required to reset and which methods are set to reset.

    User's image


    If this is helpful please accept answer.

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