How to fix microsoft authenticator with new phone?

asked 2023-01-11T20:26:19.57+00:00
Kay 0 Reputation points

I got a new phone, i downloaded authenticator onto the new phone. Whenever i try to log onto my email and use authenticator to log in, the code will not go to my new phone, but i charged my old phone and saw that it still comes up on the old phone. So if i want to log on, I cannot use my new phone, I have to get my old phone and use that. Any advice with how to get the app to work on my new phone? Thank you.

Microsoft Authenticator
Microsoft Authenticator
A Microsoft app for iOS and Android devices that enables authentication with two-factor verification, phone sign-in, and code generation.
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  1. answered 2023-01-13T16:09:36.9733333+00:00
    Christopher Quicker 0 Reputation points

    Isn't the Microsoft Authenticator THE MOST AGGREVATING PIECE OF CRAP EVER INVENTED?????????

    I can't stand the thing! It's NEVER worked as intended!

    I understand the "security", but trying to use it is ridiculous!

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  2. answered 2023-01-11T20:46:09.6+00:00
    lukemurraynz 2,766 Reputation points Microsoft MVP

    You have to manually transfer the accounts across.

    Go into each account, disable and re-enable MFA with the new phone.

    Or if you have enabled backup and using the same type of phone (ie IOS or Android), then you can try this: https://support.microsoft.com/en-us/account-billing/back-up-and-recover-account-credentials-in-the-authenticator-app-bb939936-7a8d-4e88-bc43-49bc1a700a40

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