Teams client call to teams peer by extension number

Question

Teams client call to teams peer by extension number

Admin - Andy Bai 16

Dear All,

I have assigned number to my users. But when i using 4 digits extension number to call peers. Can not be successful. I have assigned the dial plans to dedicated users, and re-login the teams.

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Admin - Andy Bai 16 Reputation points

2023-01-12T08:39:07.9+00:00

We have general number and 4 digits numbers, for example, general number is +8668685555, and all internal users assign 4 digits number, so number assigned in teams should be +8668685555; ext=8xxx . i wanna use 8xxx to call the users.
SokiGuo-MSFT 31,536 Reputation points Microsoft External Staff

2023-01-13T07:29:25.68+00:00

Hi

How long has the number been assigned? Due to the delay between Microsoft 365 and Teams, you need to wait 24 hours to enable users. For normalization rules for calling plans, refer to this article.
Admin - Andy Bai 16 Reputation points

2023-01-13T09:26:01.04+00:00

HI SokiGuo-MSFT ,

I have assigned for 24 hours, for example. when i call 8888 by my cell phone, it will translate to +866868xxxx, without ext=8888. So can not reach out to peers.
SokiGuo-MSFT 31,536 Reputation points Microsoft External Staff

2023-01-17T05:12:12.2733333+00:00

Hi

We will check it later. If there is an update, we will post it here.
Admin - Andy Bai 16 Reputation points

2023-01-18T09:44:48.4+00:00

thanks. Do you have any updates?

What does the matching strategy of the phone number?

You can see that we can match the dial plan, then after matching the dial plan, it will check which phone number can match it, right? But when i call 8xxx, it only showing +8668xxxxxx, no ext=8xxx attached. So i am confused about that.

About the phone number matching policy , if the phone number matching, it will not check phone number extension?

For us, all users are having same phone number , +86686859555, and different phone number extension, like below.

So i am not sure, does teams support this kind of phone number? because we need to receive the calls from PSTN.
SokiGuo-MSFT 31,536 Reputation points Microsoft External Staff

2023-01-20T09:12:00.1833333+00:00

Hi

Due to limited testing environments, no official documentation was found to illustrate this issue. If you want to explore this further, you could open a Microsoft Contact Support ticket for more support. Thank you for your understanding and patience.

1 answer

Your answer

Admin - Andy Bai 16 Reputation points

2023-01-12T08:39:07.9+00:00

We have general number and 4 digits numbers, for example, general number is +8668685555, and all internal users assign 4 digits number, so number assigned in teams should be +8668685555; ext=8xxx . i wanna use 8xxx to call the users.
SokiGuo-MSFT 31,536 Reputation points Microsoft External Staff

2023-01-13T07:29:25.68+00:00

Hi

How long has the number been assigned? Due to the delay between Microsoft 365 and Teams, you need to wait 24 hours to enable users. For normalization rules for calling plans, refer to this article.
Admin - Andy Bai 16 Reputation points

2023-01-13T09:26:01.04+00:00

HI SokiGuo-MSFT ,

I have assigned for 24 hours, for example. when i call 8888 by my cell phone, it will translate to +866868xxxx, without ext=8888. So can not reach out to peers.
SokiGuo-MSFT 31,536 Reputation points Microsoft External Staff

2023-01-17T05:12:12.2733333+00:00

Hi

We will check it later. If there is an update, we will post it here.
Admin - Andy Bai 16 Reputation points

2023-01-18T09:44:48.4+00:00

thanks. Do you have any updates?

What does the matching strategy of the phone number?

You can see that we can match the dial plan, then after matching the dial plan, it will check which phone number can match it, right? But when i call 8xxx, it only showing +8668xxxxxx, no ext=8xxx attached. So i am confused about that.

About the phone number matching policy , if the phone number matching, it will not check phone number extension?

For us, all users are having same phone number , +86686859555, and different phone number extension, like below.

So i am not sure, does teams support this kind of phone number? because we need to receive the calls from PSTN.
SokiGuo-MSFT 31,536 Reputation points Microsoft External Staff

2023-01-20T09:12:00.1833333+00:00

Hi

Due to limited testing environments, no official documentation was found to illustrate this issue. If you want to explore this further, you could open a Microsoft Contact Support ticket for more support. Thank you for your understanding and patience.

Answer 1

Tiaan 736

Hi @Admin - Andy Bai

With Teams the use of extension dialing becomes irrelevant as you can search for users by name.

in saying that, how are the user numbers assigned, are they assigned in Teams? Do you have the ext=xxxx in their number field?

Also can you confirm that the users do have that dial plan assigned?

Regards,

T

Admin - Andy Bai 16 Reputation points

2023-01-17T07:35:00.5033333+00:00

Hi Tiaan

Thanks for your information.

how are the user numbers assigned, are they assigned in Teams? Do you have the ext=xxxx in their number field?

Andy>Assinged by powershell "

"

We really have ext=xxxx in their fileds.

Also can you confirm that the users do have that dial plan assigned?

ANDY>We really have the dial pad.
Tiaan 736 Reputation points

2023-01-18T20:01:03.1533333+00:00

Hi @Admin - Andy Bai

Only other thing I would check is to make sure that you don't have any other rule down the line that would match a rule for entering 4 digits, as that could be whats over writing the 1st rule in the list.

Regards,

T
Admin - Andy Bai 16 Reputation points

2023-01-19T04:21:20.3566667+00:00

thanks. No more other rules.

What does the matching strategy of the phone number?

You can see that we can match the dial plan, then after matching the dial plan, it will check which phone number can match it, right? But when i call 8xxx, it only showing +8668xxxxxx, no ext=8xxx attached. So i am confused about that.

About the phone number matching policy , if the phone number matching, it will not check phone number extension?

For us, all users are having same phone number , +86686859555, and different phone number extension, like below.

So i am not sure, does teams support this kind of phone number? because we need to receive the calls from PSTN.

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Teams client call to teams peer by extension number

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