TEAMS not able to connect to calls

Question

Hi,
It has been a few days that I can not connect to any call. And if ever it happens, teams does not see the micro!
I tried reinstalling Teams, deleting Cache, and reconnecting to my acc, but it does not work. What can I do?
Regards,
Olesia

Answer 1

Hi @Olesia Ved

According to your description, I have the following questions to confirm with you：

Do other users in your organization also have this issue?

Does the Teams web client have this problem? Please try using the web version: https://teams.microsoft.com/.

For call issues, we recommend that you use Call Analytics and Call Quality Dashboard (CQD) to troubleshoot. Both tools are available in the Teams admin center. Follow the methods below.

For more details, you could refer to this article.

Call Analytics:

Go to the Teams admin center. Under Users, select user and then open the Meetings & Calls tab on the user's profile page.

Call Quality Dashboard:

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