Hello!
Why has my account or services been disabled?
A more complete list of causes can be found in the billing documentation as well as the offer details and terms of service but in general, suspended services or accounts are caused by the following:
- Your credit or free trial time has expired - Upgrade your subscription.
- You've reached your spending limit - Remove your spending limit.
- Your bill is overdue - Pay your outstanding balance.
- The bill exceeds your credit limit - Change your payment type.
- The subscription was cancelled accidentally - Reactivate your subscription.
- The terms of service were violated - Check the contact email you have on file for more information as a warning is usually sent, or create a support ticket to appeal a decision. You can do this either online or through the portal by searching for Help + support and clicking on Create a support request (Issue type: Subscription management / Problem type: Re-enable my subscription).
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