Share via

Exchange 2016 CU23 Update\Setup Stuck on Languages (Step 8)

Fayaz khan 0 Reputation points
2023-01-12T18:01:07.4233333+00:00

Dear Colleague,

I need urgent help and assistance. I have started exchange 2016 CU23 upgrade on one of the exchange node after putting the server into maintenance mode. The upgrade started 7 hour ago but i noticed its stuck/hang on language step no.8. Its not moving. I can only see in the logs

"Finished updating performance counter strings".

Since the revert back / restore the VM is very hard process. I want the successful completion of upgrade.

Thank you in advance while understanding this situation.

Exchange Server
Exchange Server
A family of Microsoft client/server messaging and collaboration software.
1,130 questions
Exchange Server Development
Exchange Server Development
Exchange Server: A family of Microsoft client/server messaging and collaboration software.Development: The process of researching, productizing, and refining new or existing technologies.
521 questions
Exchange Server Management
Exchange Server Management
Exchange Server: A family of Microsoft client/server messaging and collaboration software.Management: The act or process of organizing, handling, directing or controlling something.
7,425 questions
Microsoft Exchange
Microsoft Exchange
Microsoft messaging and collaboration software.
420 questions
Microsoft Exchange Hybrid Management
Microsoft Exchange Hybrid Management
Microsoft Exchange: Microsoft messaging and collaboration software.Hybrid Management: Organizing, handling, directing or controlling hybrid deployments.
1,941 questions

4 answers

Sort by: Most helpful
Most helpful Newest Oldest
  1. Amit Singh 4,861 Reputation points
    2023-01-13T06:18:38.41+00:00

    Based on my research, one of the possible causes of this issue is the antivirus. The solution is to disable the real-time protection of your antivirus before installing or upgrading Exchange. Make sure you have all the exceptions in place, as outlined in this Microsoft TechNet article. 

    See Exchange Install Hangs on Languages Step for more details.

    0 comments
  2. Yuki Sun-MSFT 40,896 Reputation points
    2023-01-13T06:25:14.64+00:00

    Hi @Fayaz khan,

    The upgrade started 7 hour ago but i noticed its stuck/hang on language step no.8. Its not moving.

    Based on my experience, this issue is often found to be related to antivirus software, in particular real-time protection. So, it's recommended to check if you have any antivirus software running on the server, disabling the real-time protection if it exists and see the result.

    Below are some relevant links for your reference:

    If the answer is helpful, please click "Accept Answer" and kindly upvote it. If you have extra questions about this answer, please click "Comment".

    Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.

    0 comments
  3. Fayaz khan 0 Reputation points
    2023-01-13T10:58:41.9433333+00:00

    @amit @Yuki

    Thank you for your response.

    We have already disabled AV on VM and also enabled the internet on the server. But still no luck.

    We can only see the below in ExchangeSetup.log file.

    "Finished updating performance counter strings".

    And Some warning in Event viewer.

    "Event code: 3008

    Event message: A configuration error has occurred"

    Thank you all understanding this pain and appreciate further recommendation or steps.

  4. Amit Singh 4,861 Reputation points
    2023-01-16T03:20:57.82+00:00

    For the Error - "Event code: 3008 Event message: A configuration error has occurred"

    The fix is to change the websites application pool to use .NET CLR Version 4 rather than .NET CLR Version 2

    So, open IIS, choose Application Pools from the left-hand navigation, Choose your app pool and click basic settings to open the dialog to change which .NET CLR Version to use.

    0 comments