Problem with camera on video calls

S. Mario Durrant 0 Reputation points
2023-01-12T22:13:36.6366667+00:00

I am having camera trouble during Microsoft Teams video calls. When party A calls party B, party A cannot see the video from party B. However, party B can see video from party A. When party B calls party A, party B cannot see the video from party A. However, party A can see video from party B. Both parties can see their own video in the corner of the screen at all times. Do you know a solution?

Microsoft Teams
Microsoft Teams
A Microsoft customizable chat-based workspace.
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  1. S. Mario Durrant 0 Reputation points
    2023-01-12T22:46:30.6366667+00:00

    I might have found the problem. Both cameras are working if I access Microsoft Teams directly from a browser. The problem seems to be if I use the Teams app.

    Thank you