Problem with camera on video calls

S. Mario Durrant 0

I am having camera trouble during Microsoft Teams video calls. When party A calls party B, party A cannot see the video from party B. However, party B can see video from party A. When party B calls party A, party B cannot see the video from party A. However, party A can see video from party B. Both parties can see their own video in the corner of the screen at all times. Do you know a solution?

1 answer

S. Mario Durrant 0 Reputation points

2023-01-12T22:46:30.6366667+00:00

I might have found the problem. Both cameras are working if I access Microsoft Teams directly from a browser. The problem seems to be if I use the Teams app.

Thank you
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JimmyYang-MSFT 48,871 Reputation points Microsoft Vendor

2023-01-13T07:54:13.7+00:00

@S. Mario Durrant

If there is no issue in Teams web client, we recommend you try to follow these steps to clear your client cache file and restart Teams client to see if it can be fixed:

If Teams is still running, right-click the Teams icon in the taskbar, and then select Quit.

Open the Run dialog box by pressing the Windows logo key +R.

In the Run dialog box, enter %appdata%\Microsoft\Teams, and then select OK.

Delete all files and folders in the %appdata%\Microsoft\Teams directory.

Restart Teams.

JimmyYang-MSFT 48,871 Reputation points Microsoft Vendor

2023-01-16T10:06:23.8966667+00:00

@S. Mario Durrant

It has been a while, how is everything going?

If you have any update about this issue, please feel free to post back.
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