Cannot log in to Outlook because the verification text message is not sending

phoenix 0 Reputation points

I have tried for 5 days in a row to log in to my Live email address, because it is requiring me to verify via text message code. My mobile number has not changed. I have entered the last 4 digits of my number over and over again, but the text message never arrives, so I literally just cannot access my emails!

I had previously ticked the 'do not ask again on this device' box so I have no idea why this is happening.

A family of Microsoft email and calendar products.
2,949 questions
{count} votes

2 answers

Sort by: Most helpful
  1. Dave Patrick 426.1K Reputation points MVP

    If an account access problem then try resetting via the account recovery form

    Use the Get Help app here to chat online with someone by clicking link then "Windows", then underneath home support click on Get support in the Get Help Windows app

    --please don't forget to upvote and Accept as answer if the reply is helpful--

    0 comments No comments

  2. ChristyZhang-MSFT 20,801 Reputation points Microsoft Vendor

    Hi @phoenix ,

    Welcome to our forum!

    Looks like your issue is related to account verification code issues. Please kindly understand that the Outlook tag here we mainly focus on general issues about Outlook desktop client.

    For the verification code issue you mentioned, what's your account? Based on my research, i found an official article detailing why verification codes don't always arrive for Microsoft account. If your account is included, please refer to: Troubleshooting verification code issues.

    Hope to help you!

    If the answer is helpful, please click "Accept Answer" and kindly upvote it. If you have extra questions about this answer, please click "Comment".

    Note: Please follow the steps in our [documentation][10] to enable e-mail notifications if you want to receive the related email notification for this thread.

    0 comments No comments