Cannot log in to Outlook because the verification text message is not sending

phoenix 0 Reputation points
2023-01-13T09:13:58.7133333+00:00

I have tried for 5 days in a row to log in to my Live email address, because it is requiring me to verify via text message code. My mobile number has not changed. I have entered the last 4 digits of my number over and over again, but the text message never arrives, so I literally just cannot access my emails!

I had previously ticked the 'do not ask again on this device' box so I have no idea why this is happening.

Outlook
Outlook
A family of Microsoft email and calendar products.
144 questions
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  1. Dave Patrick 329.8K Reputation points Microsoft MVP
    2023-01-13T13:09:57.74+00:00

    If an account access problem then try resetting via the account recovery form https://support.microsoft.com/en-us/account-billing/help-with-the-microsoft-account-recovery-form-b19c02d1-a782-dee6-93c3-dc8113b20c42

    Use the Get Help app here to chat online with someone by clicking link https://support.microsoft.com/ContactUs then "Windows", then underneath home support click on Get support in the Get Help Windows app

    --please don't forget to upvote and Accept as answer if the reply is helpful--

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  2. ChristyZhang-MSFT 9,446 Reputation points Microsoft Employee
    2023-01-16T05:32:20.7266667+00:00

    Hi @phoenix ,

    Welcome to our forum!

    Looks like your issue is related to account verification code issues. Please kindly understand that the Outlook tag here we mainly focus on general issues about Outlook desktop client.

    For the verification code issue you mentioned, what's your account? Based on my research, i found an official article detailing why verification codes don't always arrive for Microsoft account. If your account is included, please refer to: Troubleshooting verification code issues.

    Hope to help you!


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