How to UNLOCK a user account in M365?

Nicole Pabon 56 Reputation points
2023-01-13T17:40:46.3433333+00:00

Hi , I am an admin in M365 and I am unsure how to UNLOCK a user account. Please support in the steps I need to take to unlock a user account.

Microsoft 365 and Office | Install, redeem, activate | For business | Windows
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  1. Dillon Silzer 57,831 Reputation points Volunteer Moderator
    2023-01-13T17:56:00.61+00:00

    Hi Nicole,

    #1 Go to https://admin.microsoft.com/#/homepage

    #2 Type in the user in the search at the top:

    User's image

    #3 Choose the user and a dialogue window will open > hit Unblock sign-in

    User's image

    You can also do this from Azure Active Directory:

    #1 Go to https://aad.portal.azure.com/

    #2 Go to Users

    #3 Search for the user and click on their name.

    #4 Go to Edit under Account status

    User's image

    #5 Click the checkbox for Account enabled > Click Save

    User's image


    If this is helpful please accept answer.


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