Email notification for new subscription/subscription approvals

Nagashree Balasundaram 676 Reputation points
2023-01-13T21:36:41.7466667+00:00

The default email notifications for new subscription requests doesn't specify either the developer portal URL or the APIM env from which its originating. Specifically, we use a UAT developer portal and a PROD developer portal both of which are exposed to external consumers of the APIs. the subscription request message notification just has the name of the user and the product. Both of which can be found in both environments. Is there any option to modify this message to have the environment name? (didnt see this in any of the templates)

Dear member of the API Team,

We are pleased to let you know that XXX just subscribed to the API product called Loans.

Thank you,

API Team

Azure API Management
Azure API Management
An Azure service that provides a hybrid, multi-cloud management platform for APIs.
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  1. MuthuKumaran Murugaachari 6,086 Reputation points Microsoft Employee
    2023-01-18T22:48:25.0766667+00:00

    @Nagashree Balasundaram Thank you for reaching out to Microsoft Q&A. Sorry for the delay in response. Unfortunately, we cannot customize admin emails like "New subscription notification" and currently, only the email going out to the users can be customized.
    We do have feature request [https://feedback.azure.com/d365community/idea/7a5df961-0025-ec11-b6e6-000d3a4f0858 for this and would recommend you upvote it (I upvoted :)). This will really help our product team review and prioritize the features accordingly. Also, I have shared your feedback directly with our product team internally on the same.

    I hope this answers your question and feel free to add a comment if you have any other questions. We would be happy to assist you. Please 'Accept as answer' if it helped so that it can help others in the community.

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