Authenticator on stolen phone. How to log in with new phone?

Döös, Cynthia Lara (STUDENTS) 0 Reputation points
2023-01-14T01:49:21.49+00:00

I have a new phone (other one got stolen) and I need to log in into my universityaccount on microsoft. The login does not work because the authenticator app on my new phone is not linked to my Universityaccount. To register a new account on the Authenticator app I need to be logged in, which does not work because my account requires a verification via app.

The suggested removing of the logins on the old phone and app does not work due to the fact that I do not have the phone anymore.

How can I log into my account?

Microsoft Authenticator
Microsoft Authenticator
A Microsoft app for iOS and Android devices that enables authentication with two-factor verification, phone sign-in, and code generation.
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  1. Dave Patrick 426.2K Reputation points MVP
    2023-01-14T02:19:21.3333333+00:00

    You can restore from backup (assuming there was one) but make sure no accounts have been added to the newly install app. Then sign on with recovery account to do the restore.

    You can recover your account credentials from your cloud account, but you must first make sure that the account you're recovering doesn't exist in the Microsoft Authenticator app. For example, if you're recovering your personal Microsoft account, you must make sure you don't have a personal Microsoft account already set up in the authenticator app. This check is important so we can be sure we're not overwriting or erasing an existing account by mistake.

    https://support.microsoft.com/en-us/account-billing/back-up-and-recover-account-credentials-in-the-authenticator-app-bb939936-7a8d-4e88-bc43-49bc1a700a40

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