azure ad connect on-premises greyed out

Mark Vogt 0 Reputation points

I am trying to get office 365 connected to my local AD using Azure AD connect. I have it configured for password writeback , but in the azure portal I can not enable On-premises sync. It is greyed out.

I attached my azure ad connect settings below.

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Microsoft Entra ID
Microsoft Entra ID
A Microsoft Entra identity service that provides identity management and access control capabilities. Replaces Azure Active Directory.
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  1. Givary-MSFT 25,291 Reputation points Microsoft Employee

    [@Mark Vogt ] Thank you for reaching out to us. As I understand you have configured Password writeback on Azure AD Connect server, however sync status is greyed out, there are two different issues here

    1. if the sync status shows greyed out or disabled - Is your Azure AD Connect Server is in staging mode ? if yes remove the server from staging mode. Reference: [
    2. Please help with the screenshot of this section within Azure AD, Home - Azure AD - Password reset Reference below screenshot from my environment User's image If the above steps, doesnt help to isolate the issue, feel free to post back or send us an email on azcommunity [at] microsoft [dot] com referencing this issue with a subject line "ATTN:Givary". We can connect offline and troubleshoot further on this issue. Please remember to "Accept Answer" if answer helped, so that others in the community facing similar issues can easily find the solution.