Global setting to turn off Chat notifications for a specific Teams Channel

dd88 91 Reputation points
2023-01-15T23:29:51.0833333+00:00

A Team exists for the Entire Organisation. I want to create a Channel for a specific department. Users can submit requests to this department in the Teams Channel, as Chats. The department administrators will monitor the Channel.

The thing is each time a Chat request is sent in this Teams Channel, the Entire Organisation will get the notifications. The users may have turned off Teams Chat notifications at the users device level.

https://support.microsoft.com/en-us/office/manage-notification-settings-348672f7-9ed0-4b96-86ed-d6fdcecb4096

I was wondering if a global setting exists to turn off Chat notifications for a specific Channel.

TIA

Microsoft 365
Microsoft 365
Formerly Office 365, is a line of subscription services offered by Microsoft which adds to and includes the Microsoft Office product line.
3,840 questions
Microsoft Teams
Microsoft Teams
A Microsoft customizable chat-based workspace.
9,124 questions
0 comments

2 answers

Sort by: Most helpful
Most helpful Newest Oldest
  1. JimmyYang-MSFT 49,031 Reputation points Microsoft Vendor
    2023-01-16T06:00:55.66+00:00

    Hi @dd88

    I was wondering if a global setting exists to turn off Chat notifications for a specific Channel.

    I am sorry to tell you that there is no such global settings exists to turn off chat notifications for a specific channel.

    As a workaround, you could create a private channel for this department users. The notification will only be received to those users who in Teams private channel.

    If the answer is helpful, please click "Accept Answer" and kindly upvote it. If you have extra questions about this answer, please click "Comment".

    Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.

  2. dd88 91 Reputation points
    2023-01-19T21:57:58.8433333+00:00

    Many thanks @JimmyYang-MSFT

    I did explore the option to create a private channel. The users would like entire organisation to access this channel and message them. which means the same issue and the entire organisation will get notifications.

    We got around it with Create a group chat

    [https://support.microsoft.com/en-us/office/create-a-group-chat-556d9323-75f4-4cbe-ba49-e65d7d8d53a8

    0 comments