Authenticator Login Loop

Jessica Cothern 10 Reputation points

Currently stuck in a login loop with authenticator. I am logged and I have access to our main Microsoft login. The problem lays in 365 creating a new domain name for us. We need this login for setting up work computers. The new domain has somehow become registered with Authenticator. Turning off 2 step verification and removing the app sign in for the orginal domain name does not affect the new domain name. The new name is a "" if that is somehow an issue here. I cannot add anymore computers to our work profile without being able to access this login and I cannot login without verifying on Authenticator but I cannot verify it because I havent added it to the Authenticator which I cannot do without verifying it thropugh the Authenticator. It is a tremendously irritating loop. I have deleted everything and redownloaded it as well as turned 2 factor authentication off and back on.

Microsoft 365
Microsoft 365
Formerly Office 365, is a line of subscription services offered by Microsoft which adds to and includes the Microsoft Office product line.
3,386 questions
Microsoft Authenticator
Microsoft Authenticator
A Microsoft app for iOS and Android devices that enables authentication with two-factor verification, phone sign-in, and code generation.
5,127 questions
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  1. Dave Patrick 426.1K Reputation points MVP

    If you are the only global admin on the account and are blocked entirely, you can reach out to the Data Protection team to restore access. 866-807-5850

    --please don't forget to upvote and Accept as answer if the reply is helpful--