Issues after KB5022282 Update

Question

Issues after KB5022282 Update

Ken K 20

HI - In addition to the missing/broken shortcut links, the preview pane feature on the window explorer does not work. Opening the Window Explorer APP the pane shows "Select a file to preview". After clicking on any PDF file, the preview pane returns a blank page. Note, these PDFs previously displayed without issue.

Ken K 20 Reputation points

2023-01-19T22:02:04.3666667+00:00

I uninstalled and reinstalled the update. After reinstalling the update, the Preview Pane worked correctly but much to my disappointment subsequently stopped. So, the issue is being triggered when some other process is engaged. I noticed after using Microsoft Edge the issue resurfaced. That said, I noticed several processes of "Microsoft Edge" and "Microsoft Edge WebView2 listed when I opened the Task Manager. With the Windows Explorer app opened I attempted to again view a PDF. The preview pane only showed a blank screen. I then tried to end some of those "Microsoft Edge Webiview2" processes but was unable. One of them show "Suspended". Since the preview pane is not displaying any error coments I am wondering if this "Suspended" process is the issue. I also noticed the Microsoft Edge icon on the task bar lost its connection and displays a blank icon. I unpin and repin but it disappears again. Something is definitely wrong with one of the updates perhaps the KB5021233?

Anyone have an idea? This is quite annoying.

6 answers

Your answer

Ken K 20 Reputation points

2023-01-19T22:02:04.3666667+00:00

I uninstalled and reinstalled the update. After reinstalling the update, the Preview Pane worked correctly but much to my disappointment subsequently stopped. So, the issue is being triggered when some other process is engaged. I noticed after using Microsoft Edge the issue resurfaced. That said, I noticed several processes of "Microsoft Edge" and "Microsoft Edge WebView2 listed when I opened the Task Manager. With the Windows Explorer app opened I attempted to again view a PDF. The preview pane only showed a blank screen. I then tried to end some of those "Microsoft Edge Webiview2" processes but was unable. One of them show "Suspended". Since the preview pane is not displaying any error coments I am wondering if this "Suspended" process is the issue. I also noticed the Microsoft Edge icon on the task bar lost its connection and displays a blank icon. I unpin and repin but it disappears again. Something is definitely wrong with one of the updates perhaps the KB5021233?

Anyone have an idea? This is quite annoying.

Answer 1

Hello

By querying the information about the KB5022282 update patch, no known problems matching your problem were found:

[https://support.microsoft.com/en-us/topic/january-10-2023-kb5022282-os-builds-19042-2486-19044-2486-and-19045-2486-9587e4e3-c2d7-48a6-86e2-8cd9146b47fd

It is recommended to uninstall the update patch, and find out whether there is any feedback on similar problems through the feedback center:

[https://support.microsoft.com/en-us/windows/send-feedback-to-microsoft-with-the-feedback-hub-app-f59187f8-8739-22d6-ba93-f66612949332

Answer 2

Peter Goodworth 0

I am currently experiencing same problem after installing this patch

Answer 3

S.Sengupta 24,871 MVP

If you face issues, then use Feedback app and report the same.

Answer 4

Rehman, T. (Touseef) 1

[https://www.reddit.com/r/Intune/comments/10f37gi/explorerexe_no_longer_responds/

similar issues here with intune desktops but in Spain only apparently, guys above please try doing some troubleshooting like running process explorer, ProCmon from sysinternals.com? worth checking to see what hooks into explorer.exe when it starts to not respond

Answer 5

BlasD-5283 0

I had the same issue with a client. I was able to fix it by reinstalling Adobe

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Issues after KB5022282 Update

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