Getting error during device enrollment

Siya Kumari 511 Reputation points
2023-01-17T17:59:40.4833333+00:00

Hello Team,

We are getting error while migrating our Android and iOS devices from AirWatch UEM to Intune that " this device is still enrolled in UEM so can't enroll this to Intune". I also checked device is un-enrolled from UEM so, can anyone suggest like why we are getting this error and what are the possible reasons for this error?

Microsoft Intune Enrollment
Microsoft Intune Enrollment
Microsoft Intune: A Microsoft cloud-based management solution that offers mobile device management, mobile application management, and PC management capabilities.Enrollment: The process of requesting, receiving, and installing a certificate.
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Accepted answer
  1. Lu Dai-MSFT 28,446 Reputation points
    2023-01-18T01:36:24.35+00:00

    @Siya Kumari Thanks for posting in our Q&A.

    Given this situation, it is suggested to do a test that manually unenroll a device from UEM and enroll this device to intune. Then check if this issue still exists.

    If there is anything update, feel free to let us know.


    If the answer is the right solution, please click "Accept Answer" and kindly upvote it. If you have extra questions about this answer, please click "Comment".

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  1. Rahul Jindal [MVP] 10,776 Reputation points MVP
    2023-01-17T18:04:07.5466667+00:00

    How were the devices enrolled in airwatch and how are you enrolling in Intune?

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  2. Siya Kumari 511 Reputation points
    2023-01-17T18:10:13.8933333+00:00

    We have enrolled the devices manually in UEM but we are using EBF Onboarder from microsoft Intune for migrating the devices from UEM to Intune. So EBF is a thrid party tool which makes the migration easier but still enrollment is manual on Intune side.

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