How to transfer free Azure account to a different tenant

Question

How to transfer free Azure account to a different tenant

vanja pandzic 40

Hi everyone!

I'm facing a peculiar situation - I decided to sign up for a free Azure account today, and successfully completed a registration with my current account (on which I'm already paying for Microsoft 365 subscription). Put down a credit card and everything.

Lo and behold, my free Azure subscription got a assigned to an old tenant that I have apparently unknowingly created and have certainly forgotten about when I was employed at my old employer and we were testing MS Teams as an official chat tool. I have no idea how that got created, since I was completely new to the entire platform (still am).

The problem is, that tenant is completely fake / random - location is set to Bangladesh and I cannot change it, its name is a random keyboard mash (yyfsfs or something similar), and although I can change both the domain name that is used and the name of the tenant, it's still listed (yyfsfs) as an original domain that I cannot delete.

The biggest problem is that my free account is apparently tied to Bangladesh and servers in Asia.

I would like to rectify this, but quite frankly I'm close to giving up. I already tried creating a new tenant with the correct info - which I can, and I can even successfully transfer the subscription to that tenant!

Except the payment method is still stuck on the Bangladesh one and I am not sure if I can move it. I cannot delete a tenant while a payment method / subscription is linked to it, which I would very much prefer to see deleted since it simplifies the management for a newbie.

Currently the subscription is cancelled (to not incur costs), but I would try to reactivate it if possible.

Is there a manageable way to accomplish what I need to?

Thanks in advance.

Marilee Turscak-MSFT 37,206 Reputation points Microsoft Employee Moderator

2023-02-17T19:08:43.7866667+00:00

If you want to transfer a subscription from one tenant to another, you would need to make sure that the Global Administrator of TenantA is added as owner to the subscription and added to TenantB as a guest user. After adding the guest user, you would need to assign the user the Global Administrator role in TenantB as well.

If you want to transfer the billing ownership, you need to follow the steps in Transfer billing ownership of an Azure subscription to another account. To transfer the subscription to a different directory.

If you want to keep the existing billing ownership, you need to Associate or add an Azure subscription to your Azure Active Directory tenant.

If you have trouble, I would recommend reaching out to the billing/subscription team for support as it is free to create a ticket with them. https://azure.microsoft.com/en-us/support

You can also reach out via phone support: https://azure.microsoft.com/en-us/contact/

Your answer

Marilee Turscak-MSFT 37,206 Reputation points Microsoft Employee Moderator

2023-02-17T19:08:43.7866667+00:00

If you want to transfer a subscription from one tenant to another, you would need to make sure that the Global Administrator of TenantA is added as owner to the subscription and added to TenantB as a guest user. After adding the guest user, you would need to assign the user the Global Administrator role in TenantB as well.

If you want to transfer the billing ownership, you need to follow the steps in Transfer billing ownership of an Azure subscription to another account. To transfer the subscription to a different directory.

If you want to keep the existing billing ownership, you need to Associate or add an Azure subscription to your Azure Active Directory tenant.

If you have trouble, I would recommend reaching out to the billing/subscription team for support as it is free to create a ticket with them. https://azure.microsoft.com/en-us/support

You can also reach out via phone support: https://azure.microsoft.com/en-us/contact/

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How to transfer free Azure account to a different tenant

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