I am getting error when signing into 365.

Jordan Penman 0 Reputation points
2023-01-18T03:06:36.7133333+00:00
UTC Date: 2023-01-18T03:04:08.563ZClient Id: 8BF741B3751744C1A0701D9C374B823BSession Id: 5516b816-b30d-40c0-a3e6-41590be15450Client Version: 20230109005.05BootResult: configurationBack Filled Errors: Noneerr: Microsoft.Exchange.Clients.Owa2.Server.Core.OwaUserHasNoMailboxAndNoLicenseAssignedExceptionesrc: StartupDataet: ServerErrorestack: Error: 500    at f (https://outlook.office.com/mail/:2:264991)    at https://outlook.office.com/mail/:2:273946st: 500ehk: X-OWA-Errorefe: SYBPR01CA0196ebe: SY7P282MB3915emsg: UserHasNoMailboxAndNoLicenseAssignedError


Microsoft 365
Microsoft 365
Formerly Office 365, is a line of subscription services offered by Microsoft which adds to and includes the Microsoft Office product line.
3,346 questions
0 comments No comments
{count} votes

1 answer

Sort by: Most helpful
  1. Vasil Michev 90,881 Reputation points MVP
    2023-01-18T07:39:14.3833333+00:00

    According to the error message, the user you are trying to login with does not have a valid Exchange license assigned, thus you cannot access OWA. Try accessing https://www.office.com/?auth=2 instead. And check with your IT staff about the missing license.

    0 comments No comments