How to enable Fingerprint and Face recognition after joining AD ?

EnterpriseArchitect 6,041 Reputation points
2023-01-18T12:33:31.2066667+00:00

People,

Device: [https://www.hp.com/us-en/shop/pdp/hp-elitebook-840-g9-notebook-pc-customizable-4b849av-mb

I have one new laptop HP EliteBook 840 G9 Notebook PC - Customizable which supports Fingerprints and Face Camera running Windows 11 Enterprise Edition.

This feature was working fine as I had successfully enrolled both face recognition and also some fingerprints before I joined the computer to the OnPremise AD Domain.

Active Directory setup: Hybrid Azure AD - Password Hash Sync and Azure AD Connect are in use for the hybrid setup, along with the Azure AD Premium P2.

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Problem: After joining the OnPremise AD, Why now the laptop cannot utilize Windows Hello features such as Face recognition and Fingerprinting?

How can I enable both features of windows Hello?

Thank you in advance.

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  1. Hoekstra Jelle 501 Reputation points
    2023-01-18T12:56:03.55+00:00

    How about when you join AzureAD straight away? Does this work?

    Do you have On-Prem GPO's in place? Perhaps these might block Windows Hello?

    • Computer Configuration -> Administrative Templates -> Windows Components -> Biometrics
    • User Configuration > Policies > Administrative Templates > Windows Component > Windows Hello for Business

    Hope this helps!


    If it does, please accept the answer

    1 person found this answer helpful.

  2. Kapil Arya 8,456 Reputation points MVP Volunteer Moderator
    2023-01-21T11:59:58.8133333+00:00

    Make sure Allow users to log on using biometrics policy is enabled.

    More information here: https://www.kapilarya.com/how-to-allow-users-to-log-on-using-biometrics-in-windows-11

    Let us know if this helps!

    Note: Included link in this reply refers to blog post by a trusted Microsoft MVP.

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