Azure portal login page stuck on more information required

Will Bagley 0 Reputation points
2023-01-18T19:47:51.8533333+00:00

I am unable to log into Azure Portal. When I try and log in, I get the below message that more information is required. However, when I click next the screen hangs and does nothing. I have tried clearing my browser cache, using different browsers, and even using different devices. All attempts lead to the More Information Required screen, and the login process stalling out.

How can I log into Azure Portal?

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Azure Active Directory
Azure Active Directory
An Azure enterprise identity service that provides single sign-on and multi-factor authentication.
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  1. Dillon Silzer 33,606 Reputation points
    2023-01-18T19:51:01.92+00:00

    Hi Will,

    Please have a tenant administrator go to MFA settings and select Require selected users to provide contact methods again for your account.

    https://learn.microsoft.com/en-us/troubleshoot/azure/active-directory/cannot-use-mfa-signin-lose-phone#resolution


    If this is helpful please accept answer.

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  2. JamesTran-MSFT 26,541 Reputation points Microsoft Employee
    2023-01-31T00:43:06.18+00:00

    Will Bagley

    Thank you for your post and I apologize for the delayed response!

    I looked into the Correlation ID and Timestamp that you provided and was able to see the AADSTS50074 - Strong authentication is required and the user did not pass the MFA challenge, error message.

    It looks like your Azure AD tenant has Security Defaults enabled which is causing this issue.

    If you're completely locked out of your tenant due to the More Information Required prompt, I'd recommend reaching out to our Global Customer Service team, or you can contact the Azure Data Protection team for further assistance - (866-807-5850).

    Related Issue - Azure portal login page stuck on more information required.

    If you have any other questions, please let me know.

    I hope this helps!

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