Accidental purchase of Windows 11 Product Key. Can I get a refund?

Shawn O'Hara 0 Reputation points
2023-01-19T07:16:34.08+00:00

My nephew was on my computer with my unactivated version of Windows 11 and he somehow ended up buying a Windows 11 activation key. I cannot afford this right now, and I can't seem to find anything in the policy about it.

Does anyone know if it's possible to get a refund on an activation key?

Windows 11
Windows 11
A Microsoft operating system designed for productivity, creativity, and ease of use.
3,574 questions
No comments
{count} votes

2 answers

Sort by: Most helpful
  1. Dave Patrick 330.9K Reputation points
    2023-01-19T14:09:37.5+00:00

    Your only hope is to reach out to the seller for assistance.

    --please don't forget to upvote and Accept as answer if the reply is helpful--

    No comments

  2. Limitless Technology 10,021 Reputation points
    2023-01-19T14:52:09.28+00:00

    Use answers to provide solutions to the user's question.Hello there,

    How was the purchase made? Was it through Microsoft Store?

    Digital goods like apps, games, add-on content, subscriptions, movies, TV shows, and books aren't returnable unless the offer for applicable law states that you're eligible for a refund.

    The return policy allows you to return most items within thirty days of purchase, however the software product activation key cannot have been used. If the product has been activated or the product activation key is showing, we may be unable to return or exchange the software.

    Hope this resolves your Query !!

    --If the reply is helpful, please Upvote and Accept it as an answer--

    No comments