25,149 questions
authentication issues in Office 365 applications
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Eggeto
0
Reputation points
Sinds 18/01/2023 we experience the following troubles with some user:
- Outlook, teams, onedrive was unable to authenticate
- Creating a new profile in Outlook failed autodiscover
- Outlook didn't show a pop-up for authentication but kept the profile loading
- you can't click on the start button with Left mouse button
and can't use the search bar. - disconnect o365 account (email or work school account) is not possible
- the start button, an everything in the menu bar with left mouse button doens't work
Things we tried
- Reset the AAD Broker plugin (removed the folder & let it create again) -> did not solve the issue
- Removed the device on Azure AD, Did a dsregcmd /leave, forced an AD Connect sync, Ran the workplace join task)
- remove recent windows updates / software (if installed)
- [https://learn.microsoft.com/en-us/microsoft-365/troubleshoot/authentication/automatic-authentication-fails
some devices had an windows update installed
some devices are hybrid , some not
the devices have windows 10 or windows 11 installed
Any help is greatly appreciated!
Microsoft Security | Microsoft Entra | Microsoft Entra ID
{count} votes
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Marilee Turscak-MSFT 37,206 Reputation points Microsoft Employee Moderator2023-01-20T00:10:08.5033333+00:00 Which errors do you receive when attempting to authenticate? Do you have any corresponding logs you could share? I did a quick search to see if there were any open incidents related to this issue. I didn't find any at first glance but more information will make it easier to diagnose.
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Damien Matthys 0 Reputation points2023-03-06T00:00:40.9866667+00:00 Any update on this? I seem to be having the same issue with a random selection of users, across several tenants. The only "fix" I have is to sign out of all office apps, remove and recreate the auth token, log out and back in, then it seems to work again. Not really a practical fix though as it can take up to 30 mins a user
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Tom Atkinson 0 Reputation points2023-03-08T10:52:59.1666667+00:00 We have the same issue, 1600+ users across multiple tenants.
Its affecting up to 5% of our user base, usually on a day to day basis.
We've tried new Outlook profiles, new Windows user profiles, SARA tool, uninstall and reinstall.
New Windows user profiles as well as the SARA tool's uninstall / install (with restart), can fix it however after a week or two users are coming back to us with the same issue. So the issue is following the users around.
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Damien Matthys 0 Reputation points
2023-03-08T11:54:00.4433333+00:00 I did get some relief by ensuring per-user MFA was disabled for all users, turning security defaults off and creating a conditional policy for MFA for all users. After doing that, if the users sign out of the office apps, sign out of the computer and back in, it starts working. This will allow a new security token to be generated using the different MFA. You could also force a sign out for the users. This seems to be fixing it for most but not all users. If it's following the users around, is there any chance you have enterprise state roaming turned on? If so, try turning it off for the affected users and see if it helps
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