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I have successfully on-boarded Zoom App to Windows PC via Intune.
However, I am now frequently getting an install failure notification for Zoom and Zoom for Outlook plugin apps on my Windows PC and in the company portal (See attached) Company Portal.jpg.
Two questions:
A nudge in the right direction would be appreciated.
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@Richard Berry, Thanks for posting in Q&A. From your description, I know Zoom and Zoom for Outlook plugin apps are deployed via Intune. But they are failed in company portal. If there's any misunderstanding, feel free to let us know.
To troubleshoot it, could you collect the following information to clarify:
Please collect the above information and if there's any update, feel free to let us know,
I seem to have resolved the issue re frequently getting an install failure notification for Zoom and Zoom for Outlook plugin apps on my Windows PC.
This is has now stopped popping up.
I did it by going into the App Configuration Profile and within the Detection Rules Tab modifying the Rule in relation the Set Associated with a 32 Bit App on 64 Bit Clients to YES. See screenshot**Screenshot (63).png**
However, although the Zoom App is successfully loading it is always shown as Failed in End Point Manager. See Screenshot. Screenshot (64) - Copy.png
Status Details in screenshot above:
The application was not detected after installation completed successfully (0x87D1041C)
Configuration Profile for Zoom (32Bit) App detailed below:
Forget what I said last time, I haven't resolved the Zoom Download issue, it's still coming up with installation failure on Zoom and Zoom for Outlook Plugin.
Any Ideas?
@Richard Berry, Thanks for providing the detailed information.
From the error message, it says it can't detect the app installed. It seems the regisry key is unable to detect. I notice this is a msi file, you can change the detection rule as MSI to see if it works.
Hope it can help.
@Richard Berry, Hope things are going well. I am writing to see if we have the opportunity to change the detection rule as MSI. If there's any update, feel free to let us know.
Thanks for the reply, been busy sorting out other Intune bit's and pieces, apologies for the delay in replying.
To answer your last comment, did amending the detection rule work. The answer is yes and no!
With regards to the 2nd bullet point I realised that the Zoom Add-In is already enabled on my Outlook App, so I have removed it from End Point Manager Windows App List, as reading on the subject pointed to the use of the Add In rather than the Plug In.
Many thanks for the help.
Richard Berry
@Richard Berry,Thanks for the update. From your description, I know the Zoom app is working after changing from Equal to lesser or Equal. How about the version in the registry on the affected machine?
For the Zoom outlook add-in, I am glad that we find the cause. Thanks for sharing here.
It's back the dreaded 'fail to install' message is back for the Zoom App.
I looked at Computer\HKEY_LOCAL_MACHINE\SOFTWARE\WOW6432Node\Zoom\MSI and there is no mention of Version Number relating to Zoom App, or am I looking in the wrong place?
See screenshot attached.
Should I be instigating a detection rule on MSI instead, when I packaged up into the IntuneWin file, it was the MSI and not the EXE file I packaged up. Does this make a difference
@Richard Berry, Thanks for the reply.
From your description, I know the registry is not there. Then it is unable to be used as the detection rule to determine if the app is installed.
Here, I suggest remove the previous detection method and change to use the MSI to detect the app. Here is an example in my environment for your reference:
As a note, each msi has its different MSI product code. As your app is msi. it will auto fill for you when you choose MSI rule type.
Hope it can help.
Changing detection rule to MSI worked and is now successfully installing.
Thanks for all the support.
I have recently deployed Zoom on around ~350 devices. You can take help and resolve the issues by following below blog posts:
https://cloudinfra.net/uninstall-zoom-using-powershell-script-and-intune-win32-app/
@Richard Berry, Thanks for the update. I am glad it is working when we use MSI to detect. If there' s anything we can help in the future, feel free to let us know.
Most common reason for Win32 app model failure is that detection method doesn't match, even if the app is installed and working. You can drop here screens of the app config if you like.
I understand the post is a bit old. Yes, I agree that this error 0x87D1041C is caused by Incorrect Detection rule. You can deploy Zoom MSI and use a switch Autoupdate=true while deploying. You can also manage the Autoupdate setting by importing Zoom ADMX/ADML into Intune. Its better to use 64-bit version of the app which creates reg keys under: HKEY_LOCAL_MACHINE\SOFTWARE instead of HKEY_LOCAL_MACHINE\SOFTWARE\WOW6432Node